Thrifty Car Rental is a subsidiary of The Hertz Corporation with headquarters in Estero, Florida.
Thrifty Car Rental (thriftycarrental.com) has 82 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
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Bob C.
I rental a vehicle at Sky Harbor for a week. The vehicle was ready and the pick up and return was easy. However, later that day I got an email from Thrifty informing me that they added a $100 fee to my bill for cleaning the exterior of the vehicle. I've rented cars for 40 years, including several times with Thrifty, and never had such an outrageous charge tacked on. It will definitely be my last rental with them.
Martello G.
La peggior esperienza di noleggio auto mai avuta in vita mia. Ho prenotato a settembre un'auto cabriolet per un'esperienza particolare a Key West da fare a novembre. La sede presso la quale dovevo ritirare l'auto (16 strada) era chiusa e sono stato indirizzato ad altra sede (38 strada con aggravio di costi per il taxi preso). Arrivato alla sede indicatami alle ore 8 mi viene comunicato che l'auto da me prenotata non era disponibile. Mi viene offerta una vettura diversa, elettrica e sicuramente non adatta al viaggio che dovevo fare. Ho chiesto il rimborso di quanto speso ma se c'è qualcuno che ha prenotato con Trlhrifty/Dollars di Miami Beach rivolgetevi per tempo ad altra struttura.
Kate E.
Fraudulent charges! Beware don’t rent here! I was told in an ORAL contract that the overcharge on the insurance would be removed when i returned the rental. I was provided a number to confirm the call. I was then told that the person basically lied to me over the phone and that no one would help me because I signed a contact (even though the final Cost was NOT listed on supposed contract AND I had an oral addendum to said contract after speaking on the phone with the representative. This place is a scam and a bait and switch. The confirmation email had the correct price, the email received after doubled the price! NEVER rent from here! Liars and scam artists!
Peter B.
Unreliable and rude… there was a 2 hour wait and then they said no cars for 6 hours. And… the staff made me feel like it was my fault and was yelling at everyone in the line. At least notify customers in advance if you know you won’t have enough cars to fill the reservations.
Caylon T.
Do not ever use American Express Travel to rent a car. It is an absolute scam. They will not only charge you to rent the car, but then Thrifty car rental agency will charge you for the same rental AGAIN PLUS MORE, so you will end up paying 2.5x what you were expecting to pay. Then when you dispute the charge, it will take approximately a month for them to tell you 'too bad so sad.' I will NEVER rent with Thrifty ever again so long as I live.
Mike
Dishonest clerk at THRifty. Declined the insurance and toll transponder and the clerk told me to put my card in the approval machine for identification. Was billed for insurance and ended up double paying on my tolls as I used my EZ Pass not knowing the Thrifty clerk charge me to get a commission. Really dishonest low life car rental .
sandra P.
Waited in line for 4.5 hours at the Las Vegas airport to pick the car up. About 100-150 people in front of me. When I got to the garage, they pointed to the convertibles & said “take 1”. I had to figure out how to use it, loaded all of my stuff in & attempted to leave. But at the exit gate I was told there was something wrong with the car & had to go back, unload everything, take the only convertible left, a stripped down model with no extras, the windows didn’t meet when you put them up & the doors weren’t even when closing. Then I was charged $200 more than I was given when I reserved it.
EL
I prepaid for a car rental with Thrifty from the Boston Logan airport location. I was aware that this location requires a proof of round trip travel to rent with a debit card, per the online terms. My round trip is January-July, and I only needed the car for two days. I called their help line three separate times to confirm that this round trip information would be acceptable, and I was assured each time that it was. However, it was not. The online terms need to be updated to reflect the exact criteria for appropriate proof of round trip travel, and the help staff should receive training to ensure that accurate information is provided.
