Thrifty Car RentalReviews of thriftycarrental.com

Thrifty Dubai charged me for a traffic fine without showing any official proof—just their own internal bill. I checked with Dubai Police myself: no fine was listed. After I returned the car and paid Salik, they charged me again the next day without notice. Everything is done through internal bills, no transparency. Search online—many people had the same issue. Not recommended.

I had an incredibly disappointing experience with Thrifty (part of the Hertz group) at the LAX airport. I booked and prepaid for a rental in January 2025, for 1 day. When we arrived to pick up the vehicle, we spent 1.5 hours at the counter due to vague "issues" with our reservation—something you don’t expect after paying upfront. Eventually, we were offered a Ford Escape 2021 as an "upgrade" for the inconvenience. The agent repeatedly asked if I had coverage through my Visa—at least five times—which felt excessive and left me uneasy. Exhausted from the long wait, we skipped the vehicle walkaround (which, unfortunately, turned out to be a mistake), especially since the gated, heavily monitored parking lot gave me the impression the vehicles were secure and pre-inspected. Due to the LA wildfires during our trip, we barely used the car; it was parked in an underground garage most of the time. The next day, before heading for a cruise, we returned the car. That's when things got worse. I was told there was damage to the front fog light area—damage that looked old and in a place that made no sense based on how I parked (front-in). When I requested pre-rental photos or inspection reports, I was sent a damage report that showed mileage 5,000 miles lower than when I returned the car (66660 vs my actual 71590). When I asked for clarification about this huge discrepancy, I was completely ignored. To add insult to injury, they charged me over $6,100 USD, claiming repairs for the front bumper, grill, fender, lamps, radiator, cooling system, AC/heater, diagnostics, and miscellaneous fees. The actual damage they cited was minor and clearly unrelated to things like the radiator and AC system. Thankfully, my Visa insurance covered this, but the experience left a terrible impression. Needless to say, I won't be renting from Thrifty or Hertz again. Renters beware—do your own inspection no matter how tired or rushed you are, and be cautious of questionable damage claims.

In April we went to Toronto, at the airport with our car reservation, our minivan was ready no problem. But they won't accept our collision waiver, which is covered by our credit card. They have their own insurance packages which you have to accept because you'll have no choice at that point, the total of 1 wk. of rental costs about $1000. Their practice is close to scamming and is definitely deceptive, can let people know this before reservation, buyers beware.

Since using Thrifty Car Rental at Orlando Airport I’ve had constant charges to my credit card. Firstly although I’d prepaid for my rental they tried to charge me $590 for an “upgrade” which I disputed and they then reluctantly refunded. They have now charged me over $107 for tolls when I’d already been charged for a prepaid toll pass. They don’t reply to emails and obviously don’t care about their customers. Avoid at all costs

No where to park your car when you go to collect the van, so be prepared for a long walk in. They only rent if you have an in date passport. Not a great business concept as I am sure I am not the only one who has not been abroad since Covid. And don't think logically and take your last passport which was issued to you be the Government, if it's not in date they will not count it. They must be scared that you are going to pack up the van in your suitcase and fly off to Benidorm with it.

''I would put 0 stars for them,'' Watch out for this car rental company in Budapest airport!! If you have to drop off a car out of office hours do NOT rent from them! They will find some damage on the returned car and they will charge you without you agreeing to it. For me they said I scratched the rear bumper(!!!) and they charged me $238. I never damaged anything, so please, all of you: Be careful, they are scammers ! Always make sure that you drop off your car to an attendant otherwise you will be charged some kind of damage.

I am a Blue Chip member so have used Thrifty in the past. Not sure going forward. And I’m not 100% certain if the blame lies entirely on Thrifty but maybe some on Priceline who I booked it through. I paid the majority of the bill at booking with Priceline. When I tried to do the early online check-in the price was much higher. Called Priceline and they contacted Thrifty who assured us everything is good. Of course when I checked in at the Thrifty counter, price was much higher. Contacted Priceline who contacted Thrifty and said I had to pay the price to get the car and to appeal the raised price after I returned the car. I did. It was a bit of a lengthy process but I thought worth the money. Then they sent a request for more information which I provided. Then……Nothing. I sent an email last week for an update. Nothing. I’m sending another email this morning.

I was provided a replacement thirsty car for four days after a breakdown. It was arranged through MG assist. From the pre delivery phone call, delivery, the car it’s self and the driving and the return everything was what’s expect from a good car hire firm. At both ends Lincoln and Brighton branch staff were super friendly and efficient. I’d like to thank all involved in helping to make a pleasant outcome to what may have been a disaster had I not had a car. The vehicle provided was a Volvo x40 and is amazing to drive. I’d give six stars for service if I could. This was a uk rental.