Thrift BooksReviews of thriftbook.com

Q quick delivery, book in perfect condition, easy to track.

Colin S Smith did a great job

The prices are even better than Amazon and the service is great. You can track your packages from their website and they arrive when they should in good condition. I do not understand negative reviews about this company.

See previous message. Your company is great but this survey nonsense just angers me. Stop the nonsense. Is that clear enough?

I have been ordering from Thrift Books for years and can detail the decline in the service. My first couple orders, around 2022 were great. The books came as described and condition was generally good for “Good” and exceeded that for “Very Good.” Last order was over a year ago because of how poorly it went. I guess my memory lapsed because I ordered from them again and seriously regret it. In my last few orders from them the books described as “Very Good” come tattered, stained with some mystery fluid (seriously disgusting) and don’t match the publication listed in the description. They have also mixed up my orders, sending books completely unrelated to the book I order. I reached out to them with my concerns and they made no promise to change their procedures, barely apologized for my experience.

I have purchased over 50 books from Thrift Books. Most of their prices are quite reasonable. The depth and breadth of topics is daunting in its completeness. I have a very specific set of reading interests: military history since ww 1 and history of specific military institutions, history of American military medical services (I am a part of this history, Retired US Army Social Work Officer), the writings of Bill Hartmann and Paul Krugman, the history of southeast Asian military conflict since 1843 through the end of the Vietnam War, Guitars and electric basses, PBY-5 Catalinas, Matchbox, Hot Wheels and military model toys, to name a few. Thrift Books has been a 5 here. Quality is a 4 based on how much a book meets their published standards, ease of ordering is a 5, shipping cost is a 5, the presence of free book rewards is 5 BUT Customer service is at best a 3 because though they have been stand up replacing poor condition books sold to accomplish this replacement is ungainly, clumsy, and overall unduely difficult. I have received books in meh condition but based on the purchase cost and excellent selection I have let it go because I look at a used book as a used book and am quite flexible. I had great difficulty with replacing 2 different books that were delivered stinking trashed, missing chapters or marked up with insulting comments toward the topic and the author, in fact once their Customer Service denied that I was a customer or that I bought the book to the point that I had to get Trust Pilot involved to get satisfaction. I am not picky, my elementary and secondary education were in public schools where we received books that were in circulation for up to a decade and showed every manner of wear that kids in public schools can visit on textbooks. Everything being said, I am a regular committed customer and Thrift Books is my first choice for book buying, I take my knocks along with my joys. I wish that they would make it easier to get the satisfaction that they certainly provide if you make it through their customer service gauntlet

They use to be good. Customer service and shipping has drastically declined. I've been waiting 11 days and counting for a textbook that is off the grid between DHL and post office. I contacted customer service and they blew me off. I loathe Amazon and this was my alternative, but not anymore.

You said you would send 5 copies of the 2019 book: Grief & Grieving by Kubler-Ross and Kessler to make my order right. Instead, AGAIN, you sent ONE copy of the 2005 book. I guess I'm dealing with AI -not working! Please call me to resolve this issue!!! Now 8/1625 and still no books!! Just one with wrong copyright-I paid for 5 with 2019 copyright.