Frank
I have purchased over 50 books from…
I have purchased over 50 books from Thrift Books. Most of their prices are quite reasonable. The depth and breadth of topics is daunting in its completeness. I have a very specific set of reading interests: military history since ww 1 and history of specific military institutions, history of American military medical services (I am a part of this history, Retired US Army Social Work Officer), the writings of Bill Hartmann and Paul Krugman, the history of southeast Asian military conflict since 1843 through the end of the Vietnam War, Guitars and electric basses, PBY-5 Catalinas, Matchbox, Hot Wheels and military model toys, to name a few. Thrift Books has been a 5 here. Quality is a 4 based on how much a book meets their published standards, ease of ordering is a 5, shipping cost is a 5, the presence of free book rewards is 5 BUT Customer service is at best a 3 because though they have been stand up replacing poor condition books sold to accomplish this replacement is ungainly, clumsy, and overall unduely difficult. I have received books in meh condition but based on the purchase cost and excellent selection I have let it go because I look at a used book as a used book and am quite flexible. I had great difficulty with replacing 2 different books that were delivered stinking trashed, missing chapters or marked up with insulting comments toward the topic and the author, in fact once their Customer Service denied that I was a customer or that I bought the book to the point that I had to get Trust Pilot involved to get satisfaction. I am not picky, my elementary and secondary education were in public schools where we received books that were in circulation for up to a decade and showed every manner of wear that kids in public schools can visit on textbooks. Everything being said, I am a regular committed customer and Thrift Books is my first choice for book buying, I take my knocks along with my joys. I wish that they would make it easier to get the satisfaction that they certainly provide if you make it through their customer service gauntlet



