Thrift BooksReviews of thriftbook.com

THRIFT BOOKS HAS THE MONEY. SOMEBODY IN SEATTLE HAS THE BOOKS, I HAVE NOTHING.

The books were in decent shape and arrived fairly timely. My reason for two stars is that someone at the Thrift Books company stole my credit card number (which was my company’s account) and used it to purchase something at Home Depot. Luckily we caught it quickly and canceled the card.

The first two books I ordered arrived in great condition (better condition than expected). Both of these were paperback. The last two orders were the exact opposite. One book was "Very Good" condition and the other was "Like New." The "Very Good" condition book had tears in the hardcover, extensive wear on the dust jacket and creases and scratches everywhere. The "Like New" book came in today and had extensive wear on the dust jacket, stains on the dust jacket, and the hardback corners were creased. The "Like New" book was $20. Extremely displeased in the last two orders and I have one more hardcover. I am assuming the quality issues will continue. I talked with chat each time and was treated well. They gave me refunds when I did not ask for them, which is better than some companies and places would do. I believe that at least some of the damages are due to their plastic shipping bags. I was told this is because the are recyclable, but at least in my area, they just go in the trash because there is no place to drop off these bags. We have a place to recycle cardboard and be do that regularly. I really hope that Thriftbooks will move to cardboard mailers so that the books will not be damaged and we can still recycle the packaging. I will probably order one more book (a paper back) to see if the issue is only with hardcovers, but if I have another bad experience, I will find another site to use.

Loved the idea of all these books for second hand a cheap, I added about 15 books to my cart only to find that shipping was OVER $200 for less then $100 worth of books. This is absolutely ridiculous.

The address for my order was wrong so I never received my books. I was issued a full refund in less than a week. Kudos.

Worse Company with the worse customer service! They send me the wrong book twice and after that, they refunded it when the correct book is showing available online. The representatives can not locate the manager if they have one at all. The company is a big joke!

I have purchased many book items from this business. My one major complaint is their lack of a return/exchange policy. They will only do it as a one time courtesy or if it’s their fault. I placed an order for 2 books I had previously purchased not realizing it. Reached out to customer service to ask if I could exchange them for other books. They responded they are not able to help, and see their return/exchange policy on their website. I was so disappointed by this and have wasted money. Now I will try and find a more customer friendly on-line thrift book store. Buyer beware and make sure you have the correct items because you can not return or exchange the item(s).

I have already bought 5 books and now placed order for another 3 books. I know the title and author of the books I am looking for. I search and checked availability before I ordered. “Focus on Nursing Pharmacology, & Nursing Care Plans” were ordered and received as described. They have so far kept to their promise, and the prices are pocket friendly.