Three Bird NestReviews of threebirdnest.com

Response from Three Bird NestDec 4, 2025

Hi Susie, Thank you for taking the time to share your feedback- we’re truly sorry to hear that the sizing wasn’t what you expected. We understand how frustrating it can be when an item doesn’t fit as anticipated. Because our pieces come from a variety of designers, sizing can vary, and some items are intentionally designed with a more generous or oversized fit to fit that "boho" look. For that reason, our “Small” simply reflects the smallest size offered for that specific style and doesn’t always correspond to traditional US sizing. In fact, some styles run several sizes larger compared to standard US measurements. To help customers find the best fit, we list full garment measurements in every product description, and our customer service team is available within 60 seconds during business hours to assist with sizing questions. We always recommend focusing on the listed measurements rather than traditional size labels to ensure the most accurate fit. We appreciate your feedback and will continue working to make our sizing guidance as clear and helpful as possible. If you’d like help finding a style that matches the fit you’re looking for, our team is always here to assist. — The Three Bird Nest Team

Response from Three Bird NestNov 25, 2025

Hi Rebecca, Thank you for sharing your thoughts. We’d like to clarify that there are some misunderstandings in your review. At Three Bird Nest, we design several of our own pieces and offer our in-house collection called “The Nest.” As a boutique, we carry a mix of items: • Original designs from our own label • Pieces we manufacture in the USA, Mexico, and India • Curated styles sourced from a variety of brands that produce around the world • Wholesale items we also sell through Faire.com It’s also very common for our product photos to be stolen and used without permission on marketplaces such as Amazon and Temu. This can create the appearance that other sellers offer the “same” items at lower prices, when in reality they are often lower-quality replicas using our images. Additionally, some retailers you may see online have legitimately purchased our products wholesale, which is another reason you might see similar styles elsewhere. We are completely transparent about each item’s origin. Under the “Fabric & Care” section on every product page: • Items made in the USA or Mexico are labeled accordingly • Items produced outside North America are marked “Import” No matter where a piece is made or what brand it comes from, it must meet the quality standards we expect for our customers. We take a great deal of care in selecting, designing, and producing the items we offer. We hope this helps clear up the confusion, and we truly appreciate the opportunity to provide more accurate information. — The Three Bird Nest Team

Response from Three Bird NestNov 17, 2025

Hi Stephanie, Thank you for taking the time to share your feedback. We are very sorry for the frustration this situation has caused. We understand how disappointing it is when an item does not work out and a return does not go as expected. After reviewing your case and the communication you had with our team, we do agree with the assessment you were given. Our warehouse must follow strict health and safety standards, and items returned with strong scents, including perfumes, fragranced oils, or diffused aromatics, cannot be restocked. This is not a judgment of wear, but a necessary policy to protect customers with allergies or scent sensitivities. Because your items were received with a noticeable lavender fragrance, we were unable to process a refund. As our team shared, we can return the items to you once the reship fee invoice is paid, or we can donate them on your behalf if you prefer. We want to make sure you still receive an option that works best for you, even though we cannot refund this return. We truly appreciate your understanding, and we are here if you have any further questions or need help completing the reshipment. Warmly, The Three Bird Nest Team

Response from Three Bird NestSep 15, 2025

Hello! Thank you for taking the time to share your experience with us. We’re truly sorry to hear that the fabric and fit of your pants did not meet your expectations. We understand how disappointing it can be when an item doesn’t feel as comfortable as it looks online. Please know that we take product quality very seriously, and feedback like yours is invaluable in helping us review our materials and ensure our products reflect the comfort and style our customers deserve. We will also share your note about marketing communication with our team, as we always want to respect our customers’ preferences. We appreciate you voicing your concerns, and we’ll be using your feedback to continue improving. Warmly, Three Bird Nest Customer Experience Team

Response from Three Bird NestSep 23, 2025

Hi Erin, We are deeply sorry for the experience you had with your order. Waiting over a month without clear updates is unacceptable, and we completely understand your frustration. You placed your trust in us, and we let you down with the delays, lack of follow-up, and the difficulty you faced in getting answers. I see that an agent helped cancel your order at your request, but that doesn’t erase the inconvenience and disappointment this caused. Please accept our heartfelt apologies. We take full responsibility and are truly sorry for the stress and poor service you encountered. Your feedback is invaluable, and we are actively reviewing our processes to prevent situations like this from happening again. If there’s anything we can do to make this right or to earn back your trust in the future, please don’t hesitate to reach out to us directly. With sincere apologies, Three Bird Nest Customer Experience Team