Elle
THEY TAKE YOUR MONEY AND RUN
They were horrible 6 years ago. I thought maybe they'd upped their company game and tried them again this year - BIG. EXPENSIVE. MISTAKE. Avoid this bogus crap at all costs. 1. They don't have a Customer Service dedicated number. The only way to get their attention is to call them out on Twitter. 2. They have an email form but it's either getting ignored or they're so overwhelmed with complaints that they can't keep up. 3. They can't keep track of their deliveries; the delivery service they use is complete irresponsible crap. I can't say that their products are still poorly made garbage, I never received my order. Great - Christmas presents I have to come up with two days before Christmas because this company is inept. AVOID. THREADLESS. COMPLAIN ABOUT THEM ON SOCIAL MEDIA EVERYWHERE SO OTHER PEOPLE DON'T GET SUCKED IN!
Response from ThreadlessDec 26, 2017
Hey L, Sorry for the frustration with your order and getting the help you need. Most shipments arrive without issue, but it sounds like your order went wayward. We apologize we don't offer phone support and you weren't able to get the help you needed right away. Our support team is available by email or Twitter/Facebook, and normally we respond the same day, but- you are correct- we're a little backed up from the holidays. It sounds like you were able to contact us via Twitter and hopefully someone from our team is working to ensure you get your order as soon as possible. We apologize for the frustration with your holiday gifts and hope we can help make this experience better for you.