ThreadlessReviews of threadless.com

Great customer service. Very helpful, generous, and accommodating.

I can't fault Threadless for their customer service. I contacted Threadless after a shipping company misplaced my package. Threadless took it on to resolve the situation, acted promptly, and went the extra mile to look after me as a customer.

Threadless is awesome. It's been my go-to tee site for forever. I have so many Threadless tees, many of them re-purchased after I've worn holes into them or worn the colour out. And their support is brilliant. Recently I had a delivery not arrive. The Threadless team were extremely helpful in helping me try to track it down, and when it couldn't be found they immediately sent me replacements. As a final gesture of awesomeness, they sent me a discount voucher for the inconvenience. Now I'm excitedly searching for the next addition to my Threadless wardrobe. Love these guys. Thank you Threadless. Gus.

I've ordered shirts many times from Threadless in the past and I ordered a mask from them last year and loved it and used it frequently until recently losing it. I ordered two new masks, moving up to their premium masks since they had adjustable ear straps and assumed these would be even better. I unfortunately did not pay attention to the product sizes noted on the site and just assumed it would be equal to or better than the mask I purchased last year. I don't know if my previous mask was actually larger, or if it simply was stretched over the year but the new masks were smaller on my face than I had expected. After contacting their support (responding actually to their proactive email asking about my satisfaction), I noted that I was disappointed with the new masks since they seemed smaller than my previous mask. My first pleasant surprise was when they asked me to measure the mask to help determine if there might be a production quality issue which honestly was a refreshing change from a simple, blanket refund/exchange. It's great to see that their support actively try to not only solve the customer's issue at hand but also dig deeper to resolve potentially countless other unspoken customer issues. After measuring the mask, I was able to confirm that the mask did actually match with the sizes as noted on their website. I've worked in the service industry and so take great pains to admit to making a mistake as the customer and so I stated I wasn't looking for a refund, just inquiring if they had larger sizes available. To my great surprise and happiness, Stacie noted that their ultra premium masks were indeed larger by a fair amount, and then not only refunded my order (which honestly they did not have to since it was my mistake as the customer) but added an additional credit for the inconvenience! I'd always had a good opinion of Threadless in the past but this experience with their customer service has not only solidified my appreciation for their company but makes me feel completely confident in any future purchase I would make from their site, and more than happy to spread the word about their exceptional service. Great job to Threadless as a company and to Stacie as a customer support representative!

So I bought some shirts on sale and Lo and behold 2 days later a better sale comes along. I was like, Hellz nah! What luck! Anyway long story short I asked for the hook up and customer service hooked it up next day with no issues! Can’t get better service than that. Aside from that I’ve been buying from them for years and I keep coming back because their shirt designs are great plus also to support local artists and you know… support made in Murica! :D Thanks again threadless for the cool gear and great service.

These guys are awesome. I ordered some stuff, it arrived and it was all absolutely beautiful, high quality, perfectly produced. No loose threads, no wonky zippers, literally not a single thing wrong or indeed not perfect except... I ordered the wrong size because i guess i can't use a tape measure properly. I got in touch with their lovely customer care team who replied to my email very speedily and were extremely polite and helpful. They shipped me out a new, correctly sized item at no extra cost, and they had to ship it internationally. I asked if i could at least pay the postage as the mistake was mine and they weren't charging me for the additional item. They not only refused to take the money they didn't even require me to ship the wrong sized item back to them. If i have any money left at the end of the month I'm going to buy more stuff to show my appreciation. Thanks, Threadless. You guys are doing great work.

Excellent customer service, swifts replies, help given every step of the way. I highly recommend Threadless

Super friendly people and customer orientated support! Very convenient and welcoming. I can only say good things about threadless!