Thomson DairiesReviews of thomsondairies.com

Nicola very helpful implementing my requests.

Nicola always answers enquiries quickly and sorts things out. Thank you to the team for delivering on time through the stormy weather!

Lots of roads impassable because of snow, still got my milk only an hour later than usual

Always friendly and helpful. Service in Fauldhouse has been brilliant!

Could have been 5 stars We had been receiving deliveries from Thomson for quite a couple of years with no issue whatsoever. However, due to rising costs and dietary requirement changes we decided to cancel. It took repeated phonecalls for me to actually get someone to process this. I would be told I would get calls back and never did. So, today I was finally able to. Having read other reviews about problems with cancellations I requested a confirmation email after I paid the outstanding balance but was told no, the phone call was recorded that was enough. I have taken a screenshot of when I made the call just in case particularly as after the call I realised my name/address/customer number was never asked for only my postcode...feels a tad unprofessional and not sure I trust the system. Overall, Thomson seem very nice when you're getting deliveries but after my experience today I would not return as a customer in the future.

I phoned Nicola to amend my order. Friendly and efficient response. On all occasions zi have contacted the Aberdeen depot my query or request has been dealt with in the same pleasant manner.

Always the fastest response and very courteous. Perfect ' can do' attitude

I spoke with Nicola today and she was so lovely and helpful. It was a glitch in the computer system but she couldn’t have been more apologetic. Reminding why I love to support small businesses whenever I can