Thomson DairiesReviews of thomsondairies.com

Our request was answered quickly and effectively. Like every time.

Great servuce

Signed up for milk deliveries, milk delivered on different days to what was advised. Quantity delivered was not what was ordered and deliveries were made at 2.30am, meaning it spent several hours not refrigerated. Emailed to cancel, this was ignored. Left note for driver and this was ignored and more milk left anyway, along with a note saying to phone to cancel. Called to cancel and guy who answered refused to cancel it. (wouldn’t give his name, so clearly knows he’s in the wrong!)

Excellent and reliable service

They charged me 6.20 for 2 loaves of sh%tty white bread which cost under a quid at the supermarket. An absolute joke!

Nicola dealt with my request very quickly thank you

I've been getting my milk, eggs and recently wholemeal bread delivered from Thomson Dairies and would highly recommend them. There have been very little issues, but if there are they are prompt on actioning and/or sorting everything out. I was Locked out of my account today and Nicola swiftly fixed the issue! Great service and will continue to use them for many years.

Called to discuss excessive payment taken via direct debit on 28/03/ 2024 missed payments on my part and charges that are applied on website I was told these were A BIGGER FONT SO DO NOT CLASS AS SMALL PRINT, i was assured I would receive return email following the call this never happened, I do take accountability for missed payments and obviously would honour the charges, however I will absolutely not accept the attitude that was provided from Thomson’s team member who after being asked the department they work in the reluctant answer was admin-Zero Inter - personal skills, aggressive, hostile,abrupt to name a few: quick slam of the phone resulted in a male colleague returning my call who told me all calls are recorded, repeatedly, I actually felt he was quite oh well we record calls and will listen to them continually until we can learn how to abuse our customers even more, ( or this is your classic listen to all call recordings and employee of the month goes to whoever has the most disgruntled customer ) we use trust pilot and google review we will remove your negative review ??? Why ! Surely negative reviews are a way of addressing problems within your Team @ Thomson’s ? On a very serious note anyone vulnerable or elderly please do not call this company they will impact you greatly with the aggressive tone in which they conduct themselves. Your milk is only a corner shop away a lot cheaper and a lot less hassle with friendlier services. Family run businesses should be encouraging rapport with customers not steam rolling them unless of course Thomson’s have no need for client retention. Reading previous reviews they all carry on with a similar vein. Let’s take a moment to honour the cows that provide us the milk, Thomsons attitude could sour by just looking at it…