ThinOpticsReviews of thinoptics.com

I have been a longer-term customer of ThinOptics but I am sad to say that I have experienced in the last couple of week the same issues listed here. I own more then 5 pairs of these glasses and have up until now been able to replace them with no issues. Unfortunately as of late I have contacted them by phone and by email roughly ten times over the last two weeks to no avail. I finally gave up on a replacement and ordered a new pair which came today. However only the case arrived with no replacement glasses. I have not other recourse but to dispute the charge and report the company to the BBB. They started out so good and were very responsive, but all that has seemed to have changed.

I was happy with the glasses for about 4 weeks. Then the poorly designed nose pieces broke. Never mind, I had a second pair and after a while the same thing happened. I tried their replacement link on the Thinoptics website, which tells you that you should call them. I emailed them. After 2 weeks I received an email, telling me that I should call them or leave a phone number to call me. I once took a course on selling digital products on ClickBank. There was a lesson in that course how to "Make Replacements/Refunds As Difficult As Possible". Basically you ask the customer to physically mail a receipt by post or to leave a phone number to call you back.....I guess that Thinoptics did the same course.... UPDATE 20 June 2018: After my negative review here I received an immediate response via email from Malinda at ThinOptics. She was very efficient, helpful and apologized for the missing replacement tool on their website. I received my replacement today. I am changing from 1 star to 4 stars. Their replacement tool on their website is up and running again. The missing star is for the design of the nose pieces.

ThinOptics - I have ordered the reading glasses from the company's website on 21 May then found out that the product was shipped from States; today is 31 May and I found out that I will not get the glasses up until 4-5 June. Their website states that UK shipments take 5-7 days! They are using a normal DHL international parcel delivery service and Yodel, even if they give you a tracking number DHL and Yodel systems are useless, you need to call them up. I call DHL and being told I need to talk to customs clearing broker, and the broker told me that the product will stay 3 business day before being handled to Yodel, and it is almost impossible to reach Yodel guys. And I have paid an extra £7 for not getting what I have ordered within a reasonable time!. The same day I bought the glasses I have sent an email to their support team to inquiry how long the shipment take, still didn't get an answer, I am travelling on Friday and will not able to get them all. I sent them an email asking them to cancel my order, from my experience above I believe this will take some time too! This company is a big no for me, they do not have transparency, their after sale support is non existent and eventually they do not deliver on time so not keeping their promises.

Bought the glasses and registered for free replacement. They broke. Well it’s been over three weeks now, if you email them u only get an automated reply about being overwhelmed and they’ll get back to u in 5-7 day. BS! You try calling on the phone they keep you on hold for 10-15 minutes then a recording comes on that no one is available to take your call, leave a message and they’ll get back to you in 48 hrs. BS! Finally talked to someone one (had to say I wanted to be a vendor and would like to sell their product), told them the problem I was having, she took my info and that someone would be back to me ASAP. BS! Don’t waste your money or time on this Mickey Mouse Co. The only reason I’m leaving a star is you have to!

I WAS a fan of this product and the replacement policy / process and promoted it for years - BUT something has changed. Four phone calls and four emails over almost a month and I am still unable to get my replacements or even a helpful response. Customer Service has essentially ben eliminated. I therefore no longer recommend this product. Cheap glasses / lenses that break and scratch easily. Without the replacement process the product is a terrible one. Looking at TrustPilot Reviews it appears my recent experience is par for the company. Absolutely Terrible Customer Service at this time. UPDATEDto two stars: As occurred to another reviewer- soon after posting the above I too was contacted by Malinda who resolved the issue. She indicated that the company is currently having some issues. However it should not have taken a review on Trustpilot to get a response. Also never got an answer as to when the return policy changed and started requiring mailing and shipping fees.

Contacting ThinOptics Replacements via there website not going to happen. I have now changed my rating from 1 star to 3 stars because after writing my review on here I was contacted by Malinda from ThinOptics and she promptly fixed my problem. I received my replacement glasses in the mail this morning. So thank you Malinda from ThinOptics & thank you Trustpilot for getting my message heard.

I never recieved my order and Thinoptics operators are nonexistant. Automated email replies and voicemails say they are experiencing higher than normal volume and will reply in 5 to 7 days. Still no reply.and i havent recieved my order. I would never order a product from them again

Nice product, but the nose grips break after a couple of months... but don’t worry, they have that fabulous lifetime warranty!!! NOT... good luck with the warranty, it will take you a lifetime to get a replacement ... coupled with DISMAL customer service (Yeah, yeah I know ... we have a glitch in the replacement tool, higher than normal call volumes... blah, blah, blah... more smoke and mirrors to not cover the warranty). I’m going back to my John Varvatos compact folding glasses... they work great... Adios ThinOptics! And your non-existent warranty.