ThinOpticsReviews of thinoptics.com

I too have been calling and emailing with no response. This is the 2nd pair to break at the nose rest. Last time the replacement experience was as simple as a phone call, and this new process is ridiculous. Is the company going out of business?

I'll join the love-hate chorus. Enjoyed the lenses, however, the company definitely has issues re it's replacement warranty. I purchased 3 lenses. 1 developed a scratch, and two have broken nose rests. (I have yet to wear the third lense set.) I have been attempting to contact thinoptics over the course of the past month via email and phone. I have yet to receive a response.

These are great glasses & I have endorsed to many people who have also subsequently purchased. My 1st pair broke & the website replacement process was really slick & required just a few clicks & little information to complete. And couldn’t believe how quick they were posted out from US to UK. Now the nose support clip has snapped off, but have spent a couple of weeks trying to find a way to contact Thin Optics & process a replacement as their Website basically “blocks” you from be able to access & submit a request. Ended up leaving a note on their contact link but no reply for 2 weeks & no idea if they have received my enquiry or are dealing with it. Very frustrating. From a customer perspective, I can’t help feeling Thinoptics are going out of business as they haven’t a sustainable product or business model. Ps anyone thinking of switching to Nooze: I tried this brand 1st & although more sturdy: in my opinion are more bulky & uncomfortably on the nose due to the bridge pinchin. A less aesthetic design & much prefer the storage option on the back of my iPhone. 13/06 - Based on Thin Optics response I have now revised my rating as my replacement glasses have been despatched. Shame it took a poor review to achieve the desired result. But the subsequent customer service as a result has been 1st class.

Update: 6/18/2018: Thin Optics came through on their promise to send me replacements. I appreciate their response. I do believe they make good readers, in spite of the flaw with the nose pieces. They should fix the online tool as that's an easy fix, but I sincerely appreciate them honoring their warranty. ---------------------------------- I'm seeing a theme among the reviews here and it's very disheartening. Like many others, I've given tons of word of mouth advertising to ThinOptics. I've also purchased numerous pairs as gifts for family and friends. I'm sorry to say that this will end until I see an improvement in honoring the warranty. I guess I'm going to try Nooz Optics as someone else suggested. The website/tool issues is clearly nonsense. I won't guess at the reasons as ultimately they don't matter. ThinOptics is failing their market and it will cost them market share. I currently have 2 pair waiting replacement. You condition yourself to use these conveniently. I guess I'll condition myself for another solution and ThinOptics will lose yet another customer...

I have purchased 4 pair of glasses over the years. It's been over a month since their web site says they are having technical difficulties. This is poor service from any company. I've recommended their product hundreds of times, but not any more. Why should anyone wait a month for the guarantee/replacement? I love the product but sorry to say forced to move on.

I have been trying to get my replacement lenses for months and I keep getting the same response on the website and the phone number is useless because calls are not returned. In addition, the boilerplate response to the reviews do not provide a path for resolution. I love the product and my word of mouth allowed Thinoptics to get several new customers that are now as frustrated as I am. No company has issues with the website for so long. Can Thinoptics be straightforward in indicating a timeline for resolving this alleged technical issue? It is a pity that the company is not even reacting to these bad reviews.

As with others below, I was initially quite happy with my ThinOptics glasses. When the nose pads broke, it was very easy to order a replacement from the (now not-working) website. It always seemed to me to be an unsustainable model, and I would be happy to pay a small shipping/handling fee at replacement time, but emails and phone messages have gone unanswered. I'm moving on to Nooz Optics similar, but hopefully more durable product. 6/11/18 UPDATE 6/17/18: I received my replacement glasses yesterday. I was going to give a four star rating, but I noticed that the automatic replacement page on the ThinOptics website is up and running (with a very reasonable $5.00 shipping fee). I am glad to see that ThinOptics will be around for the foreseeable future Good luck and thank you!

I wish I would have read the comments on this website before I purchased a a pair. Like many others, I've been trying to get a replacement pair for months due to a broken nose piece. I tried the web sight but it was messed up! I've called and left a message several times with no response. I did a chat with Mykka and thought all was good and I will be sent a new pair - I was wrong. I traded email with DaveJ which, I guess, fell into the same black hole as the phone messages. A very frustrating experience! There is no way I can recommend these glasses to anyone with this type of customer service.