ThinOptics Reviews | Read Customer Reviews of thinoptics.com

ThinOptics Reviews | Read Customer Reviews of thinoptics.com

ThinOptics reviews

1,558 approved reviews, newest moderated first

Customer
May 21, 2018
Same comments as others
Same comments as others I have had two sets of these and both nose pieces broke. Like everyone else I’m struggling to get a reply from emails. Certainly not a purchase I would recommend. ☹️
Response from ThinOpticsMay 21, 2018
Hello there. Sorry to hear that your nose pads are broken. We are currently experiencing a higher than normal volume in Customer Service due to an unforeseen technical issue with the replacement tool. We apologize for our delay in response to your replacement request and for any inconvenience, this may have caused you. I would be happy to assist you with your concern. I am going to send you a private message here so we can continue to work on this together. – Malinda, ThinOptics Social
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Eugene J.
May 17, 2018
Nose peace hurts nose also breaks…
Nose peace hurts nose also breaks easily had to have been replaced once okay now I'm trying they are not responding to any phone calls or any writings cannot get replacement replacement statement is not true fake fake fake fake
Response from ThinOpticsMay 17, 2018
Hello, Eugene. Sorry to hear that your nose pads are broken. We are currently experiencing a higher than normal volume in Customer Service due to an unforeseen technical issue with the replacement tool. We apologize for our delay in response to your replacement request and for any inconvenience, this may have caused you. I would be happy to assist you with your concern. I am going to send you a private message here, so we can continue to work on this together. – Malinda, ThinOptics Social
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Ron B.
May 17, 2018
This is my first ever negative review
This is my first ever negative review. Good: First of all I love the glasses and have several pair. I use them regularly. Bad: One of my nose pieces broke I have tried for the last two weeks to get a replacement. I have sent several emails with no response, I have tried the chat feature with no luck, made several phone calls and either get no answer (4 or 5 times) or leave a message only to get no return response. The one time i did get a live person on the phone she took my information and said a representative would contact me. (Not happened as of three days ago). I hoped to give them the benefit of the doubt as to technical difficulties but at some point you have enough. Again good product bad customer service.
Response from ThinOpticsMay 17, 2018
Hello, Ron. Sorry to hear that your nose pads are broken. We are currently experiencing a higher than normal volume in Customer Service due to an unforeseen technical issue with the replacement tool. We apologize for our delay in response to your replacement request and for any inconvenience, this may have caused you. I would be happy to assist you with your concern. I am going to send you a message here so we can continue to work on this together. – Malinda, ThinOptics Social
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Mile
May 15, 2018
Customer service absolutely stinks
Customer service absolutely stinks. I have left voice mails and have written letters asking for a replacement. No response. They may fraudulently represent their replacement policy.. I plan to investigate with the FTC. They totally misrepresent their service and replacement policy.. A great product with no credibility relative to customer service. A classic marketing travesty!
Response from ThinOpticsMay 17, 2018
Hello, Mike. We apologize for the delay in response to your inquiry. We are currently experiencing a technical error with the replacement tool. Due to this issue, our customer support volume is much higher than normal. I can assure you that this is certainly not the kind of experience we want any of our ThinOptics customers to have. We are doing our very best to serve every customer as quickly as possible. I am going to send you a private message so we can continue to work on your concerns together. Thank you for your understanding. – Malinda, ThinOptics Social
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Jay S.
May 14, 2018
The company makes a very interesting Product but the customer service stinks
The company makes a very interesting product and they used to be great customer service; but, they have grown so fast their customer service at this point is almost nonexistent. I was just told I have to wait 5 to 7 days for someone to respond to me in regard to a problem I have with their glasses. I have bought numerous pairs and giving them as gifts. When people have tried to register their guarantee they hear nothing back from the company! At one time I wrote a glowing review; but, unfortunately I now have to retract that and say until they can figure out their customer service I would not recommend to anyone ! That is very nice of you, Malinda,to reply; but, It would be nice if you could tell me how I would contact you since there’s no way to respond and when I write too thin optics I get no response back.
Response from ThinOpticsMay 14, 2018
Hello, Jay. We apologize for the delay in our response to your replacement request. We are experiencing a technical error with the replacement tool on our website which is impacting registration & replacement requests. Due to this issue, we are experiencing a higher than normal volume through customer service. This was an unexpected issue and we are doing our best to clear out the pending requests as quickly as possible. I assure you that this is not the kind of experience we want you to have and we are sorry for any inconvenience this delay may have caused you. I have located your support requests and I would be happy to assist you with your replacement request. I look forward to changing your experience around. - Malinda, ThinOptics Social
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Sandra I.
May 10, 2018
Replacement is a nightmare BFM-M2I
Glasses are ok. Replacement is a very hard work. Everything is made to be almost imposible. They sent to you links with very nice words that don’t work or make you getting crazy trying and traying without results. Not sure but looks like after the first replacement you can get the road closed.
Response from ThinOpticsMay 10, 2018
Hello, Sandra. We are sorry to hear that you are having this experience while trying to process your replacement request. This is certainly not the kind of experience we want you to have. We are currently experiencing a technical issue with the replacement tool and our IT Department is working on it. I would be happy to assist you with your concern. Please send me an email to [email protected] at your earliest convenience so we can continue to work on your concern together. - Malinda, ThinOptics Social
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Lorraine K.
May 5, 2018
Broken Nose Pads after just two months of occassional use
I purchased the Thin Optics glasses in February 2018 and by the beginning of May 2018, the nose pad had completely broken, as per their website Lifetime Guarantee, you would have thought it would be easy to get a response from their customer support - they state answer with 24-48 hrs, well that just doesn't happen, I have chased twice via email, and the call just times out. So whilst the concept of these glasses are really good, they don't stand up to normal wear, the nose pads just snap and thats after occassional use, I keep them on the back of my mobile phone so if I need to call without my normal prescription glasses being handy, I can use the Thin Optics, A shame ..... just would like a replacement as per their guarantee which appears to be not worth the paper if customer support will not even have the courtesy to respond. Suggest you think twice before using Thin Optics if they can't honour their guarantee
Response from ThinOpticsMay 7, 2018
Hello, Lorraine. We apologize for the delay in response from our Customer Care Team. We are experiencing a higher than normal volume. We are also sorry to hear that your nose pad has broken. I would be happy to assist you with your replacement request. I have located your support ticket and I will follow up with you shortly via email. Please know that I am here for you. - Malinda, ThinOptics Social
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Jimmy Y.
Apr 16, 2018
ThinOptic has a very poor quality of nose pad, breaks every two month minimum
ThinOptic has a very poor quality of nose pad. It original life time warranty policy covers replacement thinoptic and the shipping cost. the nose pad breaks every month or two. However, they have just modified their warranty policy which customer have to pay $5 for each replacement shipping. Do the math, if you replace it every two month, it will cost you $30 a year just for the shipping + original cost $$. NOOO more thinoptics
Response from ThinOpticsApr 16, 2018
Hello, Jimmy. I am sorry to hear that you are having this experience. We have redesigned the nose pads to make them more durable. Since the nosepiece is the most delicate part of the glasses, which allows for comfort and flexibility, we advise taking extra care when re-inserting your glasses into the case. The nosepiece may possibly get caught on the lip of the case and cause it to bend. I find the best way to re-insert the glasses is to insert one lens first toward one corner of the case at an approximately 45-degree angle, then gently bend the other lens inward as you insert it into the case. Bending inward helps protect the nose pieces from getting caught.I am going to send you an email so we can work on your concerns further together. - Malinda, ThinOptics Social
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