ThinOpticsReviews of thinoptics.com

Response from ThinOpticsJun 8, 2018

Hi, Rita. Thank you for taking the time to share your experience with us. I am sorry to hear you are in need two replacements and having a hard time getting them on your own. Rest assured we stand by our Lifetime Replacement Guarantee. I will send you a message so we can work on this together. - Daniel, ThinOptics Social

Response from ThinOpticsJun 14, 2018

Hello, Carl. We appreciate your feedback and are very sorry to hear that you have had this experience. We sincerely apologize for the delay in response to your concerns regarding a replacement order for your broken nosepads. I assure you that the entire Customer Care Team is working as diligently as possible to get each of our customer's taken care of while personalizing each experience. I am going to send you a private message here so I can better assist and address your concerns. - Nikki, ThinOptics Social

Response from ThinOpticsJun 5, 2018

Hello, James. I am very sorry to hear that your nose pads are broken. I can assure you that the replacement tool will be back up soon. In the meantime, we are assisting our customers in the order that we received the requests to resolve each concern. We apologize for any inconvenience this may have caused you. I also want to take the time to clarify our Lifetime Guarantee and our promise to you as our customer. We strongly stand behind our products. You break it or scratch it, we will replace them! We only ask for you to cover the shipping and handling. We would like to give you some tips to avoid damage to your nose pads. Since the nosepiece is the most delicate part of the glasses, which allows for comfort and flexibility, we advise taking extra care when re-inserting your glasses into the case. The nosepiece may possibly get caught on the lip of the case and cause it to bend. I find the best way to re-insert the glasses is to insert one lens first toward one corner of the case at an approximately 45-degree angle, then gently bend the other lens inward as you insert it into the case. Bending inward helps protect the nose pieces from getting caught. I am going to send you a private message here so we can continue to work on your concerns together. - Malinda, ThinOptics Social

Response from ThinOpticsJun 4, 2018

Hello, Gregg, We apologize for our delay in response to your replacement request. This is certainly not the kind of experience we want you to have. We are faced with a higher than normal volume through customer service due to an unforeseen technical issue with the replacement tool. I assure you that we are working very hard to resolve each request as quickly as possible in the order received. I am going to send you a private message here so we can continue to work on your concerns together. - Malinda, ThinOptics Social

Response from ThinOpticsJun 4, 2018

Hello, Peter. We apologize for our delay in response to your request. This is not the kind of experience we want any of our ThinOptics customers to have. We are currently experiencing an increase of inquiries causing a delay in our response time. I can assure you that we are doing our best to get to each customer as quickly as possible and we are processing each request in the order that the request has been received. I am going to send you a private message here on TrustPIlot so we can continue to address your concerns together. – Malinda, ThinOptics Social

Response from ThinOpticsJun 1, 2018

Hello, Paul. We apologize for our delay in response to your customer service needs. This certainly is not the kind of experience we want you to have. Sorry to hear that you are having this problem with your glasses and case. I would be happy to assist you with this concern. I am going to send you a private message here on TrustPilot so we can work together on your concerns. - Malinda, ThinOptics Social

Response from ThinOpticsJun 1, 2018

Hello, Bel. We apologize for your delay in response to your request for support. This is not the kind of experience we want any of our customers to have. We currently have a higher than normal volume and we are working hard to get to assist each customer as quickly as possible. I would be happy to look into this issue for you. I am going to send you a private message here so we can continue to work on your concerns together. - Malinda, ThinOptics Social

Response from ThinOpticsMay 31, 2018

Hello, Tim. We apologize for our delay in response to your request for replacement due to the nose pads. This is not the type of experience we want you to have. We are manually processing all of our customer's requests, both domestically and internationally due to a temporary technical issue. I can assure you we are doing our best to get to all of our customers as soon as possible. I am going to send you a private message here so we can continue to work together to resolve your concerns. - Malinda, ThinOptics Social