ThinOptics Reviews | Read Customer Reviews of thinoptics.com

ThinOptics Reviews | Read Customer Reviews of thinoptics.com

ThinOptics reviews

1,558 approved reviews, newest moderated first

Thomas L.
Aug 29, 2018
Great concept for a company
Great concept for a company. Like other users have stated the 2nd main reason I bought ThinOptics was for the warranty. Its a great idea , glasses always with you. However, if they lasted more than a year with normal use ( not abuse) I would be shocked. I'm on my 2nd pair in 1.3 years, and now they want 5.00 to send them to me. Seems like padding profits on shipping cost. Oh well, just thought though one of their big selling points was FREE replacements.
Response from ThinOpticsAug 29, 2018
Hello, Thomas. Thank you for contacting us on Trustpilot to share your thoughts and concerns with us. We are sorry to hear that you are experiencing breakage with your glasses. This is certainly not the kind of experience we want you to have. I would be happy to assist you with these concerns. Please know the glasses themselves are free for replacement, which is valued at $14.95; we only ask that our customers cover the costs for the shipping and handling to send the free glasses to you. The fee covers the cost that we incur to process, prepare the order for shipment, shipping materials, and the postage. I would like to continue working with you to change your experience around. I am going to send you a private message here on Trustpilot so we can work on this together. - Malinda, ThinOptics Social
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scott M.
Aug 29, 2018
ThinOptics repost. I am now a happy camper!
I originally posted a negative review, however, am changing my post. Reason being, right after I posted, I was contacted directly by ThinOptics who immediately addressed my concerns and issues and am back to being a huge ThinOptics fan. The issue was I have not received my order. However, part of the order was for a new product and the demand has been overwhelming. I guess you could say, there are lots of other ThinOptics fans out there. Good for them!
Response from ThinOpticsAug 29, 2018
Hello, Scott. Thank you for sharing your concerns with us. We apologize for our delay in response to your inquiry. This is not the kind of ThinOptics experience we want you to have as our customer. I would be happy to help you with these concerns. I am going to send you a private message here on Trustpilot so we can continue working on this together. - Malinda, ThinOptics Social
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Will
Aug 19, 2018
break easily, not free to replace
These glasses are quite fragile and the nose pads and nose bridge will easily break even if great care is exercised. This is not mitigated by the warrantee which requires a 5 dollar shipping and handling fee per replacement. The glasses are not worth 5 dollars. I recommend trying another brand such as Nooz.
Response from ThinOpticsAug 20, 2018
Hello, Will. Thank you for sharing your feedback and concerns with us on Trustpilot. We are sorry to hear that you are having this experience with your replacement needs. I would be happy to assist you with these concerns. Please know that the glasses themselves are free for replacement; we only ask that you cover the costs for the shipping and handling to send the glasses to you. The fee covers the cost that we incur to process, prepare the order for shipment, shipping materials, and the postage. Please know that this information is in our policy and can be viewed on our website under the FAQs section or by visiting thinoptics.com/warranty. I am going to send you a private message here on Trustpilot so we can continue working on this together. - Malinda, ThinOptics Social
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Sohail R.
Aug 10, 2018
I ordered on Facebook when the ad…
I ordered on Facebook when the ad popped up. Paid with my credit card. This was two months ago. Still nothing delivered.
Response from ThinOpticsAug 10, 2018
Thank you, Sohail, for contacting us on Trustpilot. We are saddened to hear that you have had this experience with your order. This is certainly not what we like to hear from our ThinOptics customers. I would be glad to look into this issue for you right away. I am going to send you a private message here on Trustpilot so we can work on this together. - Malinda, ThinOptics Social
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SS J.
Aug 9, 2018
I bought two pairs of Thin Optics for…
I bought two pairs of Thin Optics for my wife and I and thought they would be a great idea. After a few weeks the nose pad broke on my wife's pair which we had to replace already and now my nose clip broke on my pair as well. We only use them as a back up and it is not an every day item. Very fragile. We have the lifetime guarantee, free replacement but than they want $10.00 (more than half of what I paid for the glasses) to ship a small envelope to Canada, what a joke! Buyer beware.
Response from ThinOpticsAug 9, 2018
Hello there. Thank you for sharing your thoughts and concerns with us. We are very sad to hear that you are having this experience. This is not the kind of experience we want you to have as our ThinOptics customer. I would be happy to assist you with all of your concerns to change your experience around. I am going to send you a private message here on Trustpilot so we can work on this together. - Malinda, ThinOptics Social
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Joe A.
Aug 9, 2018
Malinda from Customer Service was Great
I am revising my review. I originally thought I never received my Thinoptics order and wrote a poor review on Trustpilot. Malinda from customer service contacted me immediately to help with the problem. She located the order quickly and let me know it was delivered 1 week after I ordered them. They were inadvertently misplaced by someone at home. Thank you Malinda! Your customer service was outstanding and I appreciate how quickly you responded. You are the best. I just wish someone would answer the phone on the customer service line which would help make the entire customer service department first class. Malinda, thanks again for your help!
Response from ThinOpticsAug 9, 2018
Hello, Joe. Thank you for contacting us on Trustpilot about these concerns. We are saddened to hear that you are having this experience. I assure you this is not the kind of experience we want you to have as a ThinOptics customer. I would be glad to assist you with your concerns. I am going to send you a private message here on Trustpilot so we can work on this together. - Malinda, ThinOptics Social
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Steve B.
Aug 5, 2018
BEWARE
Trying to get a warranty replacements at the ThinOptics website site is almost impossible. Terrible customer service UNTIL you speak out on social media.... Finally got attention/satisfaction from ThinOptics... hopefully they'll make their replacement process easier.
Response from ThinOpticsAug 6, 2018
Hello, Steve. Thank you for sharing your concerns with us. I am sorry to hear that you are having this kind of experience while trying to request your replacements. This is not the experience we want you to have as our ThinOptics customer. I would be happy to work with you on your replacement needs. I am going to send you a private message here on Trustpilot so we can continue working on this together. - Malinda, ThinOptics Social
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Jonathan
Aug 2, 2018
fast billing of credit card and slow/no delivery of product.
So I ordered two pairs of thinoptic glasses in 7/11/2018 and my credit card was processed immediately. Received an email saying they would be shipping soon- still no glasses and when you send an email they auto reply that they are very busy and you will get a reply within 5-6 days!! Very bad customer service Update- Malinda contacted me and updated my order to ship out today. Excellent work from Malinda! Thank you.
Response from ThinOpticsAug 7, 2018
Thank you, Jonathan, for contacting us on Trustpilot about your order. We are sad to hear that you have not yet received your order or your shipping details and have not received a reply to your email request for assistance. This is certainly not what we like to hear from our customers. I would like to do some research on your concern. I am going to send you a private message here on Trustpilot so we may continue working on this concern together. - Malinda, ThinOptics Social Update: Hello, Jonathan. You are more than welcome. It was a pleasure to work with you to resolve your concerns. I thank you for allowing me the opportunity to change your experience around. Feel free to reach out to us at [email protected] anytime you should need any assistance in the future. - Malinda, ThinOptics Social
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