ThinOpticsReviews of thinoptics.com

It’s five stars for the product and 0 for service. I absolutely loved these glasses, bought 3 pairs from them when they first came out, have a number of friends that bought them on my recommendation. Three stars are because the nose piece of my favourite pair broke (always kept in the case), I sent them a photo almost a month ago, didn’t get any reply. Stand by your warranty or don’t give them. Very very disappointed.

bought a pair September of 2016 due to the great guarantee that stated "no cost" replacements forever (including freight costs). The nose piece broke in May of 2017 and I was sent a new for $0.00. The nose piece on that pair lasted until December of 2017. A replacement pair was sent again for $0.00. I just had the nose piece break again and got online to get a replacement but THIS time there is a $5.00 "shipping charge" involved, which is more than the things are really worth. I thought I had a winner for a company standing behind their products, but alas..NO. Same old scam of charging "shipping" to cover the cost of a poorly made product with continued obvious flaws in design or material. I will be letting all my friends and coworkers whom I have bragged to about ThinOptics know that I was duped by a cheesy marketing ploy. I don't often make that mistake, but I am not too big to admit when I have been played by company that changes the "rules" as they go.

Paid $10 for the delivery of my "free" replacement. One month later (!!) tracking number just disappeared from DHL site. No responses by eMail. Totally unacceptable. Update: Finally they resent the package. I received it today. Thank you.

I have tried multiple times to request a replacement for my broken glasses with no success. The lifetime warranty they advertise so much is impossible to get them to honor!!

Lifetime warranty? I keep having mine replaced due to the horrible design of the nose piece. Now, they want to charge you $5 to get a broken pair replaced. BS, that's what it is. They aren't worth $5, only to break again? I guess that's one way to keep form having your company go under due to warranty replacements, charge more for the shipping than the junk is worth. I was contacted by Malinda from Thin Optics in regards to my review. I have received two pairs of readers with the improved nose grips. Thanks for going the distance for customer service. BW

Fell apart after about 6 months. Have pics. Ordered a replacement for $5 on June 17th. It is still in processing. Company is not responding. Also I thought the replacement was free? ThinOptics has resolved this and I have received the replacement. Their service needs improvement but the product is useful.

Fell apart after about year of infrequent use. Company is not respondingto emails.

I ordered four pair of Thin Optics with the hard case and received them in late March, 2017. I was very happy with the purchase, and of course had to show them to everyone who asked what I was wearing. The convenience of having eyeware close by in a hard case was awesome. However, within a year all four pair had the nose pads fall off. I called and had to leave a message asking for warranty service. I also e-mailed and was warned of "delays". This is what delay means: my initial e-mail was sent May 27, 2018, the first reply was received June 13, 2018. Zasquia of the customer support team was very apologetic. Despite attaching the receipt for four (4) pair, she asked for the the color, strength etc. I responded on June 15th with the information. Zasquia responded June 22nd saying "as a courtesy" (never mind the warranty) my order was processed with 24-48 hour shipping time followed by 3-5 day delivery. I received my package on June 28 which contained one (1) replacement. I am disappointed that Zasquia apparently did not understand "the thin optics ordered on the attached receipt have failed" meant all four pair. Ironically, Thin Optics sent an e-mail asking if I am satisfied or not satisified with the customer service the same day as Zasquia's last e-mail. I decided to wait and see before I made a decision. I attempted to respond today (June 28), and received a window saying the survey was closed. I love the convenience of the product. The design is obviously poor as multiple people have expressed the same failure. The lifetime warranty makes it tolerable, but you must have patience with "the always with you" customer support team.