ThinOpticsReviews of thinoptics.com

have had a few pairs of these and each broke. I have never ordered replacements, just ordered new ones as i forgot they had the lifetime guarantee. in any event, order my most recent pair on July 9th, it's now the 30th and when i finally got someone to respond they had no answer for the delay, just that they had a big backlog. I gave my tracking number and they said it was showing enroute to dhl.. dhl has no record of that tracking number. i asked them to cancel the order, they offered 20% discount code, then i asked again to cancel the order since they could not tell me when i would receive them.. they begged for two more days to respond.. same as what i got via on-lien chat last week (with no response) .. at this point it unfortunately feels like a scam.

I have received the worst customer service. I ordered a pair of thin optics on July 3. I have initiated two chats to inquire why it wasn’t delivered. They provide no tracking info. On July 23 (several days after my second inquiry where I was told a replacement would be sent for the ones that did not arrive), I received an email with a copy of my chat that said they would process it in 24 to 48 hours and then ship it out. They can guarantee no delivery. I’m thinking four weeks plus is too long to wait for these. And the reason that I have been chatting with them is because you cannot call in unless you want to leave a voicemail. They will then respond in 5 to 7 days? What the heck?

Hi, I too cannot log on with my info, or obtain replacement via web service, nose piece broken off again.

Bait and switch ..... bought 2 pair in 2016 with the guarantee that they would be replaced for free. The nose pieces are crap and broke quickly, even though I am careful when putting them back in the case. ThinOptics replaced the glasses once, but now wants $5 per pair for “shipping and handling.” This was not the deal I signed up with.

Free Replacement SCAM ! Poor quality nose clips break easily and the free replacement costs $10 to post out. This is for an envelope!!! This cost has an overall profit margin as the product is not even worth that. Avoid there are better quality items out there!

Bought several sale packages on their site with a discount coupon. Several day went by and I had not received any acknowledgement of my order - so I contacted them. They said there was a problem with their server, and my order was cancelled, and that I needed to make sure Paypal refunded my money, and to use the provided link to place my order again. I contacted them again,as my 25% off coupon no longer worked, so they sent me a new code for 20% off!. I contacted them again and said I wanted the deal they originally promised me, that I shouldn't have to pay more for the same item. They responded by saying that the sale was over but I could use this new coupon they were sending me for 15% off! 25% off, to 20% off to 15% off. Bait and switch is illegal. This companies business practices are not just wrong, but likely illegal. They offer a lifetime warranty, but if you can't even get them to give customer service to take your money in the first place, don't expect them to be there for you when there is a problem.

order replacement on June 16, 2018, have not received as of 7/13/18. Have contacted customer service twice asking to cancel and refund order. nose piece break off after a few months and then charge $5 to ship replacement. no warranty.

I don't like posting bad reviews BUT.... it seems this is the only way to get a timely response from Thinoptics. I'm just having the same problem as everybody else - replacement glasses order placed July 3, $5 shipping paid and then nothing. Sent emails yesterday and the automated 5-7 business days reply!!! Please don't take my money and then give no service, even if it is only $5. Can you please follow up my order or easier still, just credit the 5 bucks and we can both not have anything to do with each other ever again. So sad because I love the product and have recommended it widely! Wish I'd read Trustpilot and the company's Facebook page before placing the order! Update July 16 Thinoptics have been in contact and are sending out the replacement glasses. Thank you.