ThinOptics Reviews | Read Customer Reviews of thinoptics.com

ThinOptics Reviews | Read Customer Reviews of thinoptics.com

ThinOptics reviews

1,558 approved reviews, newest moderated first

Mark S.
Sep 11, 2018
What customer service?!?! It’s fictional!
Pllaced order on the 9/8.. asking for update on shipment.. nothing! Tried calling them during their business hour and “no customer service rep available” is the message! Guesa ahould have checked review! Will asked credit card company to dispute charges since they seems to be “out of businesss” Update: just received shipping notification. Still no customer support respond! Wel’l see how is the product.
Response from ThinOpticsSep 13, 2018
Hello, Mark. Thank you for sharing your concerns with us on Trustpilot. We apologize for our delay in response to your inquiry about your order status. I am sorry to know that you have had this experience with support. Please know that we are here for our customers and we care about your experience. We strive to resolve each request as quickly as possible in the order that we have received each request. I am going to send you a private message here on Trustpilot so we are able to continue working on these concerns together. - Malinda, ThinOptics Social
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Stephen D.
Sep 11, 2018
Great concept - Poor company
Indestructible - they broke on the nose bride - another pair scratched by inserting into the case provide......trying to make contact and get someone to speak with you - almost impossible - YOU DECIDE
Response from ThinOpticsSep 13, 2018
Hello, Stephen. We are sorry to know that you are having this experience with your glasses and have not heard back yet on your request for assistance. This is certainly not what we like to hear nor you to have this experience as our customer. I would be delighted to assist you with these concerns. I am going to send you a private message here on Trustpilot so we can work on this together. - Malinda, ThinOptics Social
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Armando
Sep 10, 2018
0 stars! Horrible service. Took money, but delivered no product.
If the option ever existed to give a company "0 stars", ThinOptics is the perfect candidate. It has been a month since I placed my order. Like others have mentioned, the company quickly charged my credit card, but half-a-dozen emails and apologies later, still no glasses/phone case combo. Bottom Line: Don't waste your time and money with these people.
Response from ThinOpticsSep 11, 2018
Hello, Armando. Thank you for reaching out to us on Trustpilot about your order concerns. We are sorry to hear that you are having this kind of experience. This is not the kind of experience we want any of our ThinOptics customers to have. I would like to look into this matter for you and change your experience around. I am going to send you a private message here on Trustpilot so I can further assist you with these concerns. - Malinda, ThinOptics Social
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Ralph B.
Sep 10, 2018
Extremely poor customer service
I bought a pair of the Manhattan readers online on Aug 20. To date I have not received the optics or any communication despite sending emails via their online message service. I thought I had been ripped off but after reading all the complaints it seems that ThinOptics just offer shocking customer service. This is the first time I've posted a bad review of a retailer which just demonstrates how poor this is and a vague hope that someone at ThinOptics may take notice.
Response from ThinOpticsSep 13, 2018
Hello, Ralph. Thank you for sharing your concerns with us on Trustpilot. We apologize for our delay in response to your inquiry regarding your Frontpage order status. This is not the experience we want you to have as our customer and we are sorry for any inconvenience we may have caused you. I would be happy to look into this concern for you. I will send you a private message here on Trustpilot so we can continue working on this together. - Malinda, ThinOptics Social
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anginic
Sep 8, 2018
Broken glasses, broken website, unanswered emails, sad customer
Hopefully if I leave a review here I will actually get a response. I have two pair with broken nose pieces which need replacement but I was not able to process the replacement on the website and my two emails that I have sent have been ignored I didn’t even receive an automated reply. Was almost ready to give up and just buy new ones as I do love them but now I am worried that I won’t receive those either and I will lose my money. Seems like a lot of people are having the same bad experience, sigh. I’ll leave my original order number from when I originally purchased.
Response from ThinOpticsSep 10, 2018
Hello, Anginic. Thank you for contacting us on Trustpilot. We are saddened to hear that you are having this experience with your replacement request using our online replacement tool. This is certainly not what we like to hear nor the type of experience we want you to have as our ThinOptics customer. I would like to help you with your replacement request without further delay. I am going to send you a private message here on Trustpilot so we can work together on these concerns. - Malinda, ThinOptics Social
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Roy S.
Sep 6, 2018
Awful customer service received
I have been a customer for a year or two, I have several pairs, plus keychains and iphone 7 case. I emailed them because the holder for my specs on the iphone case is literally falling off - it's not very old. Their response was that they would deal with this in 5-7 days. After 14 days I received an email giving me a US telephone number to call, not much good as I am in Singapore. Lousy response time, so far no useful answer. I already gave them all the order info and details of the fault, yet they haven't acted on it. :( As an update, they eventually agreed to ship a new phone case and 'waive' shipping charges... Now as this product is faulty, I should never need to pay for shipping, had I broke it I would, overall I think the service was poor, and realistically I probably won't buy from them again because of this, which is a shame, as I have promoted their products to friends...
Response from ThinOpticsSep 10, 2018
Hello, Roy. Thank you for sharing your concerns with us on Trustpilot. We apologize for any inconvenience that we may have caused you with our delay in response to your request. This is not the experience we want you to have as our customer. We are working diligently to process each request as quickly as possible, in the order that we have received the request. I have seen that my colleague, Kenny, was able to assist you with your replacement needs due to your case being broken. Rest assured we are always happy to help our customers and we want you to have the best service possible. Please do not hesitate to reach out to us if you need any additional assistance. - Malinda, ThinOptics Social
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Yevgeniy, A.
Sep 5, 2018
Poor service
Poor service. Poor company. They got my money on 2 Sep and still (on 6 Sep) haven't provided any information about delivery. UPDATE. On 7th Sep they sent me shipment information.
Response from ThinOpticsSep 7, 2018
Hello, Yevgeniy. Thank you for sharing your concerns with us on Trustpilot. We apologize for our delay in sending your order confirmation and shipping details. Our warehouse operation hours are Monday through Friday, and we had a national holiday on Monday, September 4th which our warehouse was closed for the day to honor the holiday. You will be happy to know that your order has since been processed and shipped. I am going to send you a private message here on Trustpilot to provide you with your tracking details. I remain available if you should need any additional assistance. - Malinda, ThinOptics Social
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Jim O.
Aug 31, 2018
Bad design, poor service
My first pair was a gift. I really liked them but the flimsy nose piece broke. It was replaced. The process repeated three more times. I'm not hard on glasses but that thin piece of plastic on the nose piece bends and breaks like a thin piece of plastic. After contacting the company TWO weeks later I received an email -- as a courtesy they would see me a new pair but if that pair crapped out they'd have to charge me S&H for any future replacements. They have big brass ones to crank out a product that can't cost more than 50 cents to manufacture, that has a faulty component destined to fail and take such a poor customer service stance. I declined their courtesy and put the t.o. that broke -- the fourth pair -- in the recycling bin.
Response from ThinOpticsSep 4, 2018
Hello, Jim. Thank you for sharing your concerns and feedback with us on Trustpilot. We are very sorry to hear that you are having this experience. This is not the experience we want any of our ThinOptics customers to have. Please know that we are here for you if you should change your mind and allow us to replace your glasses as a courtesy. We would also be happy to provide you with some tips on how to avoid nose pad damages going forward. We remain available if you should need any additional assistance, please feel free to reach out to us at [email protected]. - Malinda, ThinOptics Social
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