ThinOptics Reviews | Read Customer Reviews of thinoptics.com

ThinOptics Reviews | Read Customer Reviews of thinoptics.com

ThinOptics reviews

1,558 approved reviews, newest moderated first

Manny C.
Sep 28, 2018
DON'T BUY IT!
I have been doing business with thinoptics for years. I bought several of their original reading glasses. Had several issues but they were very quick to respond. I requested and they sent several replacements free of charge with no problems. Several months ago I ordered their new Brooklyn style readers from their frontage line, I did not like the way they fit, had a hard time returning them, they finally relented and offered a refund. Later I bought another pair, this time the Manhattan style. Good fit but the case broke within a week! I contacted customer support, I sent a picture of the broken case. They e-mail letting me know they will look into it!!! A month later, still no response. I WILL NOT BUY ANOTHER PRODUCT FROM THIS COMPANY!
Response from ThinOpticsOct 2, 2018
Hi, Manny. Thank you for sharing your concerns with us. We really appreciate your feedback and this certainly matters to us as this helps us to improve our products and services. We sincerely apologize that you had to go through this inconvenience but please allow us to turn around this experience for you. I will send you a private message so that I can assist you better. - Nico, ThinOptics Social
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John J.
Sep 27, 2018
Bought four pairs
Bought four pairs. Scratch very easy, all four pairs. Charge for replacement. Scratch cleaning with cloth, tissue and plastic case. Would pay more for a better product. Look carefully before buying.
Response from ThinOpticsOct 1, 2018
Hello, John. Thanks for purchasing from us and for sharing here on Trustpilot. Please accept our sincerest apologies about the inconvenience you had with the lens being scratched. We encourage our customers to check our website on how to properly clean the glasses and I would be glad to assist you with your replacement needs. I'm going to send you a private message so that I can discuss more details and to assist you better. - Nico, ThinOptics Social
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Gordon R.
Sep 24, 2018
Ordered 2 pairs of glasses on 14/8 and…
Ordered 2 pairs of glasses on 14/8 and still not received. Raised matter with customer services and got an apology and a personal promise that my glasses would be dispatched immediately. Got a new order number but still no confirmation of order received and no tracking information. Sent another email to customer services and being told it will be looked at within 5 - 7 days. Soon be 2 months since order placed and nowhere near even having my goods dispatched. I buy from companies on the internet on a daily basis and my experience with thinoptics is the worst I have ever experienced. Absolutely shocking. Update: 24 hours later now have my glasses. Had to collect them from my local post depot. Also had to pay a customs and handling fee of £20.91. Still never received any order confirmations. Turned out to be a very expensive and unpleasant experience.
Response from ThinOpticsOct 1, 2018
Hi, Gordon. We appreciate you sharing your experience with us. We sincerely apologize for the trouble you had with the shipment and for not receiving any confirmation, this is not the kind of experience we want you to have. Rest assured that we will do our very best to turn around this for you. We would like to let you know that each country has their own customs laws and regulations, that are beyond our control. Let me look into this for you, I will be sending you a private message here on Trustpilot and work out with your concerns. - Nico, ThinOptics Social
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Al W.
Sep 21, 2018
I've two types of ThinOptics reading…
I've two types of ThinOptics reading glasses. The original pair have been replaced several times because the nose piece, two micro-thin pieces of medal have fallen off making them uncomfortable to me. Replacing them was no problem the first time. Second time, same issue, same replacement experience. It was good. Based on this experience, I sprung for the new "Front page Collection Manhattan Glasses" . The glasses are great but the necessary glass case is cr-p. It broke on September 1st. To date, eve after sending pictures of the broken case, the best answer I get is that in 8 business days, someone will address my issue. So service is off, way off and so a 1 start rating.
Response from ThinOpticsOct 1, 2018
Hi, Al. Thank you for reaching out to us and for giving us time to share your feedback. We're truly sorry for the trouble you had with the nosepads and with the Milano case, rest assured that we have been working on making those more durable and sturdier. We've also had an increase with the inquiries causing the delay in our response time but we are doing our best to get to each of our customers as soon as possible. Please allow us to turn around this experience for you. I will send you a private message here on Trustpilot so that we can work on your concerns together. - Nico, ThinOptics Social
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Lars L.
Sep 19, 2018
Ordered once
Ordered once, two pairs of glasses and one keychain. Works perfectly, delivered on time to Sweden. 😀
Response from ThinOpticsOct 1, 2018
Hello, Lars. Thanks for your purchase and for sharing your story with us. We are delighted to know that you are happy with the service you have received and that your ThinOptics works perfectly for you. If you ever do need any assistance, please feel free to reach out to us and we're here for you. - Nico, ThinOptics Social
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Harmic M.
Sep 17, 2018
I bought 5 pairs of these glasses
I bought 5 pairs of these glasses, unfortunately all of them broke on th bridge and they do scratch. Won't buy again as per contacting them I send them an email 10 days ago, still no response
Response from ThinOpticsSep 28, 2018
Hi, Harmic. Thanks for reaching out to us on Trustpilot. We really apologize for the inconvenience this has caused you and this is certainly not the type of experience we want our ThinOptics customers to have. Rest assured that we are here for you and will do everything we possibly can to change your experience around. I will send you a private message so that we can discuss more about your replacement request. - Nico, ThinOptics Social
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Lisa G.
Sep 15, 2018
I bought these glasses years ago at Bed…
I bought these glasses years ago at Bed bath and beyond. They guaranteed free replacement and shipping for life with my purchase. That was how it worked for the first couple pairs. NOW THEY ARE CHARGING for shipping! Don't buy... they scratch and the nose piece breaks off easily... if you have to pay 5 bucks every time over your lifetime it is so not worth the trouble! Never mind getting communication with this company is so frustrating! Save your money... go to a dollar store!!!!
Response from ThinOpticsOct 1, 2018
Hi, Lisa. Thank you for sharing your concerns here on Trustpilot. We are sorry that you had to go through this inconvenience and this is certainly not the kind of experience we want our ThinOptics customers to have. We really do appreciate this feedback and looking forward to hear more of this kind as this helps to improve our products and services. I will send you a private message here on Trustpilot so that we can work on these concerns together. - Nico, ThinOptics Social
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Mike O.
Sep 12, 2018
Ordered a week ago, no replies
Booked an order on the 4th of September. Payment was taken immediately, but since then no more news received. Tried to contact them using their contact form on their website - fails because of bad coding in website; Tried to raise a ticket, getting an unknown error message back; Updated: Finally got confirmation back. There must be a breach swallowing a lot of communication, because it seems to be shipped, and finally got some tracking information.
Response from ThinOpticsSep 13, 2018
Hello, Mike. We are very sorry to hear that you did not receive your shipping confirmation via email and had trouble reaching out to support from our website. I assure you that this is definitely not the kind of experience we want you to have as our customer. You will be happy to know that your order is on the way and I would be glad to send you your tracking information. I am going to send you a private message here on Trustpilot so we can continue working together on your request.- Malinda, ThinOptics Social
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