ThinOpticsReviews of thinoptics.com

Hi i have had 2 pairs of Thinoptics for a year and a half, and need to replace them four times (2 times each) for the first 2 replacements everything was smooth, for the last one it was terrible, web page does not work, sent an email and their response was aftes 10 or so days, finnaly someone contacted me and process the replacement, has not arrived yet. Today my "backup pair" broke from the bridge, went into the web page and it does not work, i am pretty dissapointed. even ti is a good product, they does not keep their lifetime warranty as thier new policy states "The Lifetime Guarantee program is valid only to original purchaser with a valid Proof of Purchase and limited to one replacement pair of glasses." what happens we my replacement breaks??

I am a returning customer. My current pair broke at the nose piece. Their replacement page does not work. I called customer service, had to leave a message. They will get back to me in 7 days.....7 DAYS. I tried the replacement page again, and it said I can't order another replacement for 30 days. I haven't ordered my first one yet. Not happy. They did take care of my problem. Thank you

I clicked on their 30% off for first time purchase. Gave my address, subscribed as required. Then I get a different coupon that gives 30% off only if you buy a keychain. I don't need the keychain I need the phone case and I wouldn't have given my info if they had not mislead. They eventually offered me a code for 20% off and free shipping… which was okay with me. But surprise it is an invalid code. It doesn't work. Don't expect them to honour any promise or offer they make. [update] They have responded to me on this review. They confirm the coupon offer they make is different than the one they actually give. Personally I won't do business with them until they stop baiting people for their contact information with one offer, but then switch it to a lesser offer.

I have purchased Thinoptics in the past and was very pleased with the product and service. I recently purchased their new model three weeks ago and am still waiting for them to be delivered. I sent an email a week ago and received a generic response that someone would email within a few days. I’m still waiting for an email. I tried to call the company today and basically was told that all their customer service people were assisting other customers and to leave a call back number. I am very disappointed in Thinoptics, especially after having told family and friends over the past couple of years how great their glasses were as well as their service. I will be hard pressed to ever purchase from them again.

I have ordered Thin Optics before as gifts and everyone likes them. My problem isn't the product, it is the customer service. On Sept. 24, I ordered one pair of Thin Optics from Amazon, and three pairs of Thin Optics (in the Pod case) directly from Thin Optics. The Thin Optics ordered from Amazon came within two days as promised--by Sept. 26. The Thin Optics I ordered directly are still showing "processing". The website promises that orders will be shipped within 2 business days. I sent an email to Thin Optics on Oct. 3 and received a computer response that a customer care representative would get back to me within 5-7 days!! Unacceptable! I ordered these 10 days ago and we haven't gotten through the processing yet. This experience is turning me against Thin Optics when I used to really like it and tell everyone how great it was

I have dealt with ThinOptics since they started and highly recommend their products. With several pairs for myself and my family, I found the products of high quality and well priced when compared to similar European readers. I did break a nose piece once, and after I contacted the company they replaced the glasses at no cost, no questions asked... what a great way to support your customers! The only issue I had was temporary, when the company upgraded their computer systems. Emails and messages were not delivered and that caused delays in their usual fast response times. Once that was cleared, things got back to normal quickly. I also bought their new Brooklyn full size readers- what a great product for people who prefer the classic frame glasses. They are the usual high quality I have come to expect. Super thin case, super light frames. Thanks ThinOptics - keep up the good work! Bill Nova Scotia Canada

Had my Thin Optics since 2017, today they broke and having a lifetime replacement deal I went to the website - well the replacement section is also broken and you can't lodge a claim, how about you email me Thin Optics so I can get what you promised

I recently purchased two pairs of Thinoptics Manhattan design reading glasses. These are the full sized readers that retail for $50 each! I had purchased several pair of their original readers that sit on across your nose. After replacing multiple pairs because of the poor quality (nose piece kept breaking) I decided to give the new design a chance. The concept was great and for $50, I assumed the quality and durability would be better. Boy was I wrong. The glasses are OK. They are very light but are no better than $5 readers from Costco. The issue is with the case that goes on the back of your phone. It has extremely small plastic hinges. They both broke within 2 days so the case and functionality are useless. If your phone sits on your desk, fine. If you carry or God forbid put your phone in your pocket, forget it. The hinges are so fragile that they break with the slightest amount of lateral pressure. Save your $50.