Think EnergyReviews of thinkenergy.com

Great customer service for a new company

Simple signup process. Delivered on promises including Free Energy Club rebates. Love focus on green energy and partnership to save rainforest trees. Customer support solid.

I enrolled as a think energy customer back in February of 2023 it was so simple even I could do it! The website and sign up is very user friendly. I look forward to saving more with the free energy club program think offers, although I’m already very pleased with the money I am saving just by lowering my supply portion of my electric bill!

Awesome to work with friendly agents

Think Energy would get no stars and a big fat F for their customer service. I tried to restore my neighbor’s electricity (he’s been without it for a few months) due to financial issues. It was high priority to restore the service. My neighbor was returning home from the hospital and we live in Texas with temps at or above 100 degrees. I spoke with Maria, their supervisor, and she assured me that paying the past balance would restore the electricity. I paid the past due balance plus $150 extra so my neighbor would be ahead on his account. The next day I was told by Carlos the electricity would be restored in 3 hours. Still no service. I reached out again and Maria would not speak with me. I was then told by the agent my neighbor would have to re-enroll with a $200 deposit. Got a different story every time I called. I was supposed to receive credit back to my card. I am contacting the attorney general. Do not use this company. Many hours on the phone and all they do is lie lie lie! UPDATE- The office of the CEO reached out yesterday and apologized profusely in regards to the situation. She is issuing a full refund to be mailed in 7-10 days. I will update post once received. 🙌

Everything has been going well from the start of Think + so far, no problems! Keep up the good work!

This company has done exactly what they said they would do. I am a very happy customer. 36 months of a fixed price and hopefully community solar soon.

I appreciated the website as being very friendly and easy to sign up along with Think Energy + responding that I did so. Thank you