Think EnergyReviews of thinkenergy.com

Great support and help when you need it. Email faster than phone sometimes but they respond

Suggestions for ThinkEnergy to improve customer satisfaction. (1) My experience calling customer support was that sometimes nobody answered within 45 minutes (when I then gave up waiting), but other times it was not so long. (2) The Contact Us web page should allow for Chat contacts whereby we can see what place in line we are and thus judge how long a wait there might be. (3) The Customer Support phone response should provide a mechanism to allow us to choose an option to leave a message... which there seems to be if you press "1" while on hold, though the automated messages never tell us about that option. (4) ThinkEnergy should provide a web site accessible by NorthEast customers to login and check the status of their account, their contract, and the contract end date, usage, etc. as they do for their Texas customers. Overall it took a number of weeks to switch to ThinkEnergy as a supplier which is longer than what I've experienced in other states, so if you are switching over, my suggestion is to be patient and wait for 4-6 weeks before confirming whether that has been completed by calling the power delivery company.

Great costumer service and great products!

If I could give no stars it would be great. Any of you that have just become a client.. GET OUT NOW!!! THEY ARE A SCAM COMPANY. If you'd like to speak please reachout... they will take every last $$ they can and never give you a reason why. When you begin to ask you'll be sent to this representative to the next and they all say the same " oh Miss Kelli I feel for you let me talk to my supervisor!!! 5 days now I've dealt with this please please please get rid of them!!!

Possitive impact with savings on top!

Best Energy Provider I have found. Been researching energy companies for several years and they all have hidden fees and gimmicks. Think Energy is exactly what they claim to be. One of the lowest fixed rate in almost all markets. but the best part is they give that fixed rate for 3 years. most companies do not do that.

I saved over $300 a month by switching over my Home and my Business since last year.

Great customer service! Think Energy allows me to control of my costs!