Theresa H.
always so helpful
always so helpful

XSTANCE is the home of radically better footcare. Our mission is simple. To bring you real pain relief results, in record time, without the need for invasive surgery or overpriced physiotherapy.
XSTANCE (thexstance.com) has 784 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Theresa H.
always so helpful
Raenell C.
The arch supports are every comfortable. My knees and feet don't hurt now. Thank you for a great product!
BT
The response was timely and my task was accomplished.
clarkins
Had dr make orthotics. Husband Still having issues. When seen the money back offer thought how cld we lose. So order. He is seeing so much improvement. Definitely a big YES. Shld have ordered first. If continues to improve will be ordering g more for others shoes and not have to be changing from to another
Maliece H.
My husband got a pair of insoles awhile back, so I tried them out myself. I am on my feet all day, walking on cement floors. The insoles are great. The pain in my feet is not as intense. They came in quick. Highly recommend!!!
Harold B.
Stephanie was outstanding in helping me resolve my issue and providing timely feedback on the ongoing process. She is an excellent ambassador for Xstance.
S S.
I ordered insoles from Xstance at the recommendation of my foot surgeon. I've been in pain for nearly a year. This company sent me the wrong size. I contacted them through email. They did admit that I should have a different size. Nearly 2 weeks later and I'm still waiting on instructions on how to exchange them. After emailing back and forth, I've only been told their shipping team is working on it (for 2 weeks now). At this point I just want my money back. Dealing with daily foot pain and not getting straight answers is very frustrating!!! I will also be sure to let my doctor know that he is wasting his time promoting this product.
Response from XSTANCEJun 6, 2024
Hi there! We're very sorry to hear about your experience and understand how frustrating this must be, especially when dealing with daily foot pain. We truly apologize for the delay and any inconvenience caused. We strive to ensure all orders are accurate before shipping so we will look into why you received the incorrect size. We've also always been quick in processing replacements and we will address why this happened as it shouldn't have. We have different fulfillment centers so we can typically ensure that orders arrive within 2-5 business days for US orders. Please reach out to us again via email at [email protected] and we will prioritize resolving this issue for you. Thank you for bringing this to our attention and we appreciate your patience!
DR C.
30+ years working on my feet. I've tried it all. Different shoes, different inserts, mixing and matching to keep my feet happy. Results: buy XSTANCE! 10/10! Worth every dollar. I've bought a few sets, and will buy more!