XSTANCEReviews of thexstance.com

The timeliness of your response to my inquiry and the way that you resolved my problem. It let's me know that there are kind people still out in the world.

The original package never arrived. I reached out and did get an email that the matter would be looked into and never heard back. Eventually in about 3 weeks (last week) a package arrived and I have my foot creme. Thank you.

The customer service representatives offered discounts in an effort to persuade me to keep the insoles after I expressed my desire to return them, citing discomfort with the left insert. I tried the inserts in several pairs of shoes to determine if the issue was with the inserts themselves or the shoes; however, the insert was indeed the problem, even when placed flat on the floor. They suggested I try the inserts for an extended period to allow my feet to adjust. Regrettably, I was unable to use them for more than a few minutes. I am disappointed that they did not work for me.

Rate at which questions were answered. But the style and shape of insoles for men and women should be different. Size 9 womens should be very different than size 9 in mens despite the ability to trim them. Trimming them will compromise the integrity and the support of the insoles. I will need to return the three that I got for myself. The only one I kept was for a man.But I think having to pay postage for a desgn flaw should not fall on the consumer.

I received a response almost right away.

Fast and easy to deal with

I love the products and the customer service! I’m so excited to continue ordering more.

My insoles came damaged but were swiftly responded and replaced and with a little gift. Thank you so much : )