XSTANCEXSTANCE is the home of radically better footcare. Our mission is simple. To bring you real pain relief results, in record time, without the need for invasive surgery or overpriced physiotherapy.
XSTANCE (thexstance.com) has 784 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Susan P.
While the inserts seem to be possibly helping my hubby, they're causing more pain for me. I emailed requesting the steps for returning my inserts. It was very easy to return the inserts and my money was returned quickly.
Rose
Wanted to return two unopened packages of these insoles. Only response is will get back to you in 24 hours. So far only response is a different claim number for each. Worst customer service ever.
Response from XSTANCEJan 21, 2026
Hi Rose, We’re truly sorry for the frustration and concern this situation has caused. We understand how upsetting it can feel when you’re trying to arrange a return and things don’t seem clear right away, and we appreciate you taking the time to share your experience. We always aim to respond to all inquiries within 24 hours. If you didn’t receive our earlier emails, we kindly suggest checking your spam or junk folder, as our messages can occasionally be filtered there. Regarding the different claim numbers you received, these are automatically generated to help us properly track and process each request. This system allows our team to actively monitor your request, ensure nothing is missed, and reassure you that your case is being reviewed and handled. We’ll be getting back to you with updates as soon as possible. We’re also sorry to hear that the insoles didn’t meet your expectations, which led you to request a return. Please rest assured that we’re committed to making this right, and once the return process is completed, your refund will be issued accordingly. If you have any questions in the meantime or need further assistance, please don’t hesitate to reach out. We’re here to help and want to make sure this is resolved smoothly for you. - XSTANCE TEAM -
Joann S.
It has made such a difference in helping with my plantar fasciitis in my right heel/foot. I also got wider shoes wtih better arch support as well. Thank You So Much
Tod
Have tried others with little success. XSTANCE works for me finally and pain/ limp is gone. I now have these in three pairs of my shoes. Thank you for making a product that really works for me.
Tammy B.
I am wearing them now! What a difference it makes in my day and night. My calluses seem to be much less because of good circulation. I am a believer!
iA
the overall experience from purchase to delivery was excellent and I love the BOGO on 2 pairs of Xstance so that both my hubs and I can wear them in 2 sets of sneakers. Great promo! They do offer support for the arch and for the heels. I have classic heel spurs and I am not experiencing pain with the Xstance as I was. I think they actually rival my $600 podiatrist orthotics.
Annette K.
My issue was dealt with promptness and options were given which made a return effortless. Great customer service as well as product
Jo-Ann
Well, I’ve been suffering from hip pain, had a Dr tell me that because I’m 75 I might need a replacement. I also have fallen arches. Decided to see if the arches might be causing my hip issues. Put the XStance inserts in my shoes one week ago and what a difference. My gait has improved, I feel stable when I walk, and the hip pain is 75% better. These inserts are the best and very inexpensive compared to others I’ve seen.
