XSTANCEXSTANCE is the home of radically better footcare. Our mission is simple. To bring you real pain relief results, in record time, without the need for invasive surgery or overpriced physiotherapy.
XSTANCE (thexstance.com) has 784 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Rob V.
The product is amazing! It relieved my plantar fasciitis pain almost immediately. The pain was completely gone in 36 hours. I ended up ordering 4 more pairs for all of my shoes. Prior to this, I have tried everything from shots to braces to other insoles. They are extremely comfortable and work as advertised!
Matthew G.
Good company with good product
Nancy S.
A remedy was offered and I was contacted in a reasonable time.
Bev
My husband they have helped him so much standing on concrete for 48 yrs his feet hurt so bad but he says they have helped alot .Great company doing business is easy and reliable. Thank you so glad we found each other
IDPA S.
I ordered $156 worth of insoles. They are quite painful within minutes of putting weight on them. I have tried multiple times to reach out them to return them based on their 90 day return satisfaction promise. No one will answer my emails, their phone number is a farce. No one is EVER available to take a call. All their hype on the website about their return promise, "not a scam" etc. are all just talk. Horrible experience with xstance.
Response from XSTANCEDec 26, 2025
Hi there, We’re truly sorry to hear about your experience. This is definitely not the type of experience we want any of our customers to have with XSTANCE. We’d like to mention that breaking in your insoles is important. We recommend wearing them for a few hours at a time in the beginning and gradually increasing usage over several days until you become accustomed to the support. It’s normal for them to feel uncomfortable or unusual at first, but proper footwear can have a significant impact on your posture and body movement. Our support team is also available 24/7 to ensure every concern is addressed promptly, with responses within 24 hours in the order they are received. If you’ve already reached out via email and haven’t received a response yet, it’s worth checking your spam or junk folder as messages sometimes end up there. Our phone lines are currently experiencing very high demand as well due to our rapid growth, which can make it harder to reach us immediately but this is something we’re actively improving as we continue to expand. Please rest assured, we stand by our 90-day money-back guarantee. Whatever happens, you can be confident that you will receive a refund if our insoles don’t work for you. We truly appreciate your feedback and hope we can turn this experience around for you. — The XSTANCE Team —
LadyG
I had a Trimalleolar fracture of my left ankle and these insoles have been a godsend. The arch support keeps my foot in line and helps me walk a lot safer than without them. I have 4 pairs in different trainers and shoes and even my slippers, they lift my foot as I cannot walk barefooted.
Mark I.
I find that the inserts really helping my heels. Pain. I've tried other things.They haven't worked, but this one seems to be reneving the pain when I walk
Tina W.
I honestly can’t believe how fast and easy it was to work with customer service. I accidentally placed my order twice and they were very quick to respond and very quick to return my money. Very pleased with this experience!
