James
Easy Returns
Easy Returns: my shoes were of good quality but just a little too tight so I sent them back for a refund. The return really could not have been easier. I went to the website found returns, printed out the return label and dropped the box off at a local FedEx drop off location. I really appreciate the ease of this and the free return. Thank you.
Response from The Walking CompanySep 14, 2026
Hi James, Thank you for reaching out to the WalkingCo Customer Experience Team. I will be assisting you today. Thank you so much for taking the time to share your detailed feedback with us! We’re glad to hear that you were pleased with the quality of your shoes, even though they were a little too tight. We’re especially happy to know that you found our return process simple and convenient. Making returns as easy and hassle-free as possible is very important to us, so it’s wonderful to hear that you were able to quickly find the return information on our website, print your label, and drop off your package at a local FedEx location without any difficulty. We truly appreciate your kind words about the free return service as well. We understand that sometimes a shoe may not have the right fit, and we want our customers to feel confident knowing that the return process is straightforward and convenient. Your positive feedback means a great deal to our team and encourages us to continue providing quality products along with an easy and customer-friendly shopping experience. Thank you again for your support and for sharing your experience with us. We truly appreciate you choosing us and hope to have the opportunity to serve you again in the future! If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have. Sincerely, Arvie WalkingCo Customer Experience Team visit WalkingCo Help Center https://help.walkingco.com/en-US