Anne W.
I purchased two pairs of shoes for $420…
I purchased two pairs of shoes for $420 from the walking company 8 days ago. They charged my credit card that day. I've heard nothing about shipping since the email saying the order was placed, so I called them. They said they couldn't tell me anything about the order status, but they have had a lot of delays. I needed these shoes for a medical reason, and that answer was incompetent so it made me suspicious. I asked if they could verify that the shoes that I ordered were actually available and not sold out. It frustrated me even more that they then said they could check that (why wasn't that the obvious first thing they did before?). They found the shoes were out of stock. Enfuriating, but it gets worse. They say it could be that the shoes exist somewhere but they have to call the warehouse. I ask if I can wait on hold. They say they actually have no ability to call them, even though they are open, and they can only email them AND they don't know how long it will take the warehouse to get back. Unbelievable stupidity and incompetence in this whole system. I told the person helping me that this felt inexcusably incompetent for an industry that 8 days ago charged me $420 for two pairs of shoes. Their response was a robotic "this is the only way we do it." I will not order from them again. They don't seem to care at all about basically organizing their company to get the customer a product even when they are charging beyond luxury prices. Horrible.
Response from The Walking CompanyAug 11, 2026
Hi Anne W, We sincerely apologize for the delayed response and for any inconvenience this has caused you. Rest assured that your feedback matters to us. We are willing to look into this matter so we can provide the most accurate resolution for you. You can either call us at +1-855-665-7710 so we can assist you as soon as possible or you can post your full name, email address or order number so we can investigate what had happened and help you fix it. The Walking Company