The Walking Company Reviews | Read Customer Reviews of thewalkingcompany.com

The Walking CompanyReviews of thewalkingcompany.com

3.0243 reviews
Clothing & Underwear
2200 Paseo Verde Parkway, Suite 290, Henderson, Nevada

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The Walking Company

About The Walking Company

We made it our mission to enhance the human journey. Every effort to source the world's most supportive footwear is guided by the simple idea that walking makes life better, for everyone, everywhere, every day.The Walking Company began in 1991, when a group of California entrepreneurs saw growing demand for shoes that were genuinely comfortable and genuinely well made. They founded the business with one goal: to lead in comfort footwear. In the early years we focused on curating premium comfort brands known for supportive construction and quality craftsmanship. As the comfort and wellness category grew through the 2000s, we expanded into an extensive range of footwear designed to relieve foot pain and support everyday well-being, and became a leading destination for customers who want style without giving up comfort.Three principles sit behind everything we sell: comfort, support and recovery. Every product we carry has to deliver on at least one, and the best deliver on all three.When we could not find products that met that standard at an accessible price, we built our own. ABEO, our premium line, was developed from millions of customer foot scans and features metatarsal support designed to relieve pressure and pain. Our orthotics range covers pain relief, arch support, cushioning and stability, and our comfort and support footwear system pairs the shoe with an orthotic base, so support comes built in rather than sold as an afterthought. Customers can then upgrade to the orthotic that suits their feet. Alongside our own brands, we continue to carry carefully selected third-party brands that meet the same three standards.We also know that comfort is personal. Fit questions, sizing questions and questions about which orthotic suits a particular foot are the ones we get most often, and our team is here to answer them by chat, by phone or in store. Insights from more than six million customers shape what we buy, what we develop and what we stop selling.

The Walking Company (thewalkingcompany.com) has 243 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.

Also known as: thewalkingcompany.com
Website: thewalkingcompany.com
Category: Clothing & Underwear
Location: Henderson, Nevada
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 74% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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The Walking Company reviews

Showing 105 reviews with 5 stars · Clear filters

Frances S.
Oct 17, 2026
Excellent return service
The product I ordered did not work out. I had purchased the return option and this worked out very smoothly. I returned the product and received my refund promptly.
Response from The Walking CompanyOct 17, 2026
Hi Frances, Thank you for reaching out to the Walking Company Customer Experience Team. I will be assisting you today. We appreciate you taking the time to share your experience with us! We’re glad to hear that the return process went smoothly and that you received your refund promptly. Although the product did not work out for you, we’re happy that the return option made the process convenient and hassle-free. Thank you for choosing The Walking Company. We hope to have the opportunity to assist you again in the future! If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have. Sincerely, Arvie WalkingCo Customer Experience Team visit WalkingCo Help Center https://help.walkingco.com/en-US
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Susannah B.
Oct 17, 2026
Easy return.
Easy return.
Response from The Walking CompanyOct 17, 2026
Hi Susannah, Thank you for reaching out to the Walking Company Customer Experience Team. I will be assisting you today. We appreciate you sharing your feedback with us! We’re glad to hear that you found our return process easy and convenient. Your feedback means a lot to us, and we’ll continue working to provide a smooth and hassle-free experience for our customers. Thank you for choosing The Walking Company! If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have. Sincerely, Arvie WalkingCo Customer Experience Team visit WalkingCo Help Center https://help.walkingco.com/en-US
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Sandra F.
Oct 17, 2026
You had my size thank God
You had my size thank God. I have been wearing these shoes for years. Ty for making them. Sandy
Response from The Walking CompanyOct 17, 2026
Hi Sandra, Thank you for reaching out to the Walking Company Customer Experience Team. I will be assisting you today. We truly appreciate your continued support and kind words. It means a lot to us to know that our footwear has been part of your everyday comfort for so long. We’re grateful to have you as a valued customer and hope you continue to enjoy your shoes for many years to come. Thank you for choosing The Walking Company! If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have. Sincerely, Arvie WalkingCo Customer Experience Team visit WalkingCo Help Center https://help.walkingco.com/en-US
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Olivia S.
Oct 16, 2026
Got my order as promised snd very…
Got my order as promised snd very satisfied with the comfortable black sandals i got.
Response from The Walking CompanyOct 16, 2026
Hi Olivia, Thank you for reaching out to the Walking Company Customer Experience Team. I will be assisting you today. We’re delighted to hear that your order arrived as promised and that you’re happy with your comfortable black sandals! We truly appreciate your kind feedback and are glad you had a positive shopping experience with us. We hope you enjoy your new sandals! If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have. Sincerely, Arvie WalkingCo Customer Experience Team visit WalkingCo Help Center https://help.walkingco.com/en-US
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Sharon S.
Oct 16, 2026
Fast delivery
Fast delivery
Response from The Walking CompanyOct 16, 2026
Hi Sharon, Thank you for reaching out to the Walking Company Customer Experience Team. I will be assisting you today. We’re happy to hear that your order arrived quickly! We appreciate you taking the time to share your experience with us. Thank you for choosing The Walking Company. We hope you enjoy your purchase! If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have. Sincerely, Arvie WalkingCo Customer Experience Team visit WalkingCo Help Center https://help.walkingco.com/en-US
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Mrs. L.
Oct 14, 2026
This is the second pair of these shoes…
This is the second pair of these shoes I have bought. Love them- very comfortable and safe when I walk my dog in the early mornings on our beach.
Response from The Walking CompanyOct 14, 2026
Hi Marlene, Thank you for reaching out to the WalkingCo Customer Experience Team. I will be assisting you today. We’re delighted to hear that you love your shoes and that this is your second pair! It’s wonderful to know they provide the comfort and stability you need when walking your dog along the beach in the early mornings. We truly appreciate your continued support and loyalty to The Walking Company. Feedback like yours means a lot to us, and we’re happy to know our footwear is helping make your daily walks more comfortable and enjoyable. Thank you for being a valued customer. We hope you continue to enjoy your shoes! If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have. Sincerely, Arvie WalkingCo Customer Experience Team visit WalkingCo Help Center https://help.walkingco.com/en-US
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Samantha O.
Oct 13, 2026
Three Cheers
Your website was easy to navigate, your delivery was prompt and your product is great
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Leslie B D.
Oct 13, 2026
Super selection
Easy to order. Great selection of quality shoes.
Response from The Walking CompanyOct 14, 2026
Hi Leslie, Thank you for reaching out to TheWalkingCo Customer Experience Team. I will be assisting you today. We truly appreciate your kind feedback! We’re glad to hear that you found our ordering process easy and enjoyed our selection of quality shoes. Your satisfaction means a lot to us, and we’re happy to know you had a positive shopping experience. We look forward to helping you find more comfortable and stylish footwear in the future. Thank you for choosing The Walking Company! If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdaarys from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have. Sincerely, Arvie WalkingCo Customer Experience Team visit WalkingCo Help Center https://help.walkingco.com/en-US
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