Tony C.
Great product
Great product, horrible shipping. It takes two weeks to get your order! I thought it was a fluke with my first order, but every order after that takes approximately 12-14 days.
Response from The Walking CompanySep 14, 2026
Hi Tony, Thank you for reaching out to The Walking Company Customer Experience Team. I will be assisting you today. We sincerely apologize for the long delivery times you have experienced with your orders. We understand how frustrating it must be to wait 12–14 days for your order, especially after experiencing the same delay multiple times. We’re glad to hear that you are happy with the products, but we understand that the shipping experience has not met your expectations. We know that receiving an order in a timely manner is an important part of the overall shopping experience. We truly appreciate you taking the time to share your feedback with us. We will take your comments seriously and share them with the appropriate team for review. Your feedback will help us identify areas where we can improve our shipping and delivery experience. We apologize again for the inconvenience and appreciate your patience and continued support. If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have. Sincerely, Arvie WalkingCo Customer Experience Team visit WalkingCo Help Center https://help.walkingco.com/en-US