The Walking CompanyReviews of thewalkingcompany.com

Response from The Walking CompanySep 14, 2026

Hi Kathy, Thank you for reaching out to the WalkingCo Customer Experience Team. I will be assisting you today. We’re very sorry to hear that the slide did not provide the comfort you expected. We understand how disappointing this must have been, especially since you specifically chose the ABEO brand because you were looking for reliable arch support. We apologize that the arch support felt too hard and caused discomfort rather than providing the support you were hoping for. We also understand your concern with the stiff leather across the toes and how it could potentially cause irritation or blisters when worn. Your comfort is very important to us, and we’re sorry that this particular style did not meet your expectations. We truly appreciate you taking the time to provide such detailed feedback about the arch support and material. Specific comments like these are extremely helpful because they give us a better understanding of how our footwear feels when worn. Please know that we will document and take your feedback into consideration as we continue to evaluate our products and work to improve comfort, fit, materials, and support. We value your experience and understand how frustrating it can be when a product does not perform as expected. Thank you again for bringing this to our attention. We sincerely apologize for the disappointment and appreciate your patience, honesty, and continued trust in ABEO. If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have. Sincerely, Arvie WalkingCo Customer Experience Team visit WalkingCo Help Center https://help.walkingco.com/en-US

Response from The Walking CompanySep 14, 2026

Hi Alicia, Thank you for reaching out to the WalkingCo Customer Experience Team. I will be assisting you today. Thank you for taking the time to share your detailed feedback with us. We sincerely apologize for the inconvenience and frustration caused by the Velcro straps on your sandals. We understand that while the sandals themselves fit well, the Velcro on the straps is too short to provide a secure and comfortable fit. We can appreciate how frustrating it must be when the strap extends beyond the Velcro, causing the end to curl up and leaving the ankle strap only partially secured. A properly adjusted strap should provide a stable and comfortable fit, so we understand your concern. We truly appreciate you bringing this issue to our attention. Your detailed comments about the strap length, Velcro coverage, and stability are very helpful because they give us specific insight into how the sandals perform when worn. We will make sure your feedback is documented and taken into consideration as we continue to review our products and look for ways to improve fit, comfort, and functionality. We apologize again that the sandals did not provide the secure fit you expected. We value your experience and appreciate you giving us the opportunity to learn from your feedback. Thank you for your patience and for taking the time to share your experience with us. If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have. Sincerely, Arvie WalkingCo Customer Experience Team visit WalkingCo Help Center https://help.walkingco.com/en-US

Response from The Walking CompanySep 14, 2026

Hi Barbara, Thank you for reaching out to the Walking Company Customer Experience Team. I will be assisting you today. We’re sorry to hear that while the length and width of the shoes fit well, the straps were too long and the shoes did not work for you. We apologize for the inconvenience this may have caused. We’d be happy to assist you with the return. Kindly provide your order number starting with #WK- so we can further assist with your request. If you prefer, you may also initiate the return label request directly through our return portal: Return Portal For more details about our return policy, you may refer to: Return Policy Please note that the return label is only for FedEx. Kindly disregard the USPS tracking information. We apologize again that the straps did not provide the fit you expected, and we appreciate your understanding and patience. Please let us know if you need any further assistance with the return process. Best regards,If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have. Sincerely, Arvie WalkingCo Customer Experience Team visit WalkingCo Help Center https://help.walkingco.com/en-US

Response from The Walking CompanySep 14, 2026

Hi Nadia, Thank you for reaching out to the Walking Company Customer Experience Team. I will be assisting you today. We’re sorry to hear that the boots were too big and that your exchange is taking longer than expected. We understand how frustrating it can be to wait for your replacement, especially when you are looking forward to receiving the new pair. We appreciate you taking the time to share your experience with us. We will take your comments as valuable feedback and share them with the appropriate team for review. Your feedback helps us identify areas where we can improve both our products and the exchange process. We apologize again for the inconvenience and delay. Thank you for your patience and understanding. If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have. Sincerely, Arvie WalkingCo Customer Experience Team visit WalkingCo Help Center https://help.walkingco.com/en-US

Response from The Walking CompanyAug 10, 2026

Hi Sandra, We sincerely apologize for any confusion regarding your order. Upon review, we confirmed that the Mosy Short Boot was on sale for $59 at the time of purchase. Your total of $74.61 included $59 for the boots, $10 for shipping, and $5.61 in tax. Please note that a shipping fee applies to orders under $75. As a valued customer, we’d also like to offer you 20% off your next purchase of regular-priced shoes as a gesture of goodwill. If you’d like to take advantage of this offer, please contact us at 1-855-665-7710. We appreciate your feedback and understanding.

Response from The Walking CompanyAug 10, 2026

Hi Virginia, We sincerely apologize for the hassle and inconvenience this has caused you. After reviewing your account, we confirmed that neither your email nor phone number is currently subscribed to our marketing communications. We’ve escalated this to our backend team for further investigation, as you should not be receiving marketing messages while unsubscribed. We did notice that your recent order used the 20% welcome discount code WELCOMEqs19kN, which may have triggered the marketing messages you received. However, this is only a possibility, and we’ll know more once our backend team completes its investigation. We’ll keep you updated once we receive more information. We sincerely apologize again and appreciate your feedback and patience.