The Walking Company Reviews | Read Customer Reviews of thewalkingcompany.com

The Walking CompanyReviews of thewalkingcompany.com

3.0243 reviews
Clothing & Underwear
2200 Paseo Verde Parkway, Suite 290, Henderson, Nevada

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The Walking Company

About The Walking Company

We made it our mission to enhance the human journey. Every effort to source the world's most supportive footwear is guided by the simple idea that walking makes life better, for everyone, everywhere, every day.The Walking Company began in 1991, when a group of California entrepreneurs saw growing demand for shoes that were genuinely comfortable and genuinely well made. They founded the business with one goal: to lead in comfort footwear. In the early years we focused on curating premium comfort brands known for supportive construction and quality craftsmanship. As the comfort and wellness category grew through the 2000s, we expanded into an extensive range of footwear designed to relieve foot pain and support everyday well-being, and became a leading destination for customers who want style without giving up comfort.Three principles sit behind everything we sell: comfort, support and recovery. Every product we carry has to deliver on at least one, and the best deliver on all three.When we could not find products that met that standard at an accessible price, we built our own. ABEO, our premium line, was developed from millions of customer foot scans and features metatarsal support designed to relieve pressure and pain. Our orthotics range covers pain relief, arch support, cushioning and stability, and our comfort and support footwear system pairs the shoe with an orthotic base, so support comes built in rather than sold as an afterthought. Customers can then upgrade to the orthotic that suits their feet. Alongside our own brands, we continue to carry carefully selected third-party brands that meet the same three standards.We also know that comfort is personal. Fit questions, sizing questions and questions about which orthotic suits a particular foot are the ones we get most often, and our team is here to answer them by chat, by phone or in store. Insights from more than six million customers shape what we buy, what we develop and what we stop selling.

The Walking Company (thewalkingcompany.com) has 243 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.

Also known as: thewalkingcompany.com
Website: thewalkingcompany.com
Category: Clothing & Underwear
Location: Henderson, Nevada
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 74% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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The Walking Company reviews

Showing 97 reviews with 1 star · Clear filters

Mary Jo E.
Oct 6, 2026
All of a sudden I received an email…
All of a sudden I received an email that you cancelled the order. No explanation given. Quite frustrating.
Response from The Walking CompanyOct 7, 2026
Hi Mary, Thank you for reaching out to WalkingCo Customer Experience Team. I will assist you today! We are sorry to hear that your order was cancelled. Upon checking your order, it shows that the item is currently out of stock. As a result, I have processed a refund to your original method of payment. Please allow 3–5 business days for the refund to be processed and reflected in your account, depending on your financial institution, from the day we cancelled your order. We sincerely apologize for the inconvenience and appreciate your patience and understanding. If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at 1-855-665-7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit our WalkingCo Help Center (which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have. Sincerely, Derek Walkingco https://help.walkingco.com/en-US
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Pamela
Oct 6, 2026
Wrong shoes were sent
Wrong shoes were sent. The ones I ordered had a tackle at ankle, and that’s not what arrived. I was able to return them, but had to go across town to get to a UPS store, and am waiting for funds to be reimbursed.
Response from The Walking CompanyOct 6, 2026
Hi Pamela, Thank you for reaching out to the Walking Company Customer Experience Team. I will be assisting you today. We sincerely apologize that you received the wrong shoes and for the inconvenience this caused. We understand that having to travel across town to return the shoes was an additional inconvenience. We truly appreciate you taking the time to share your feedback. We will make sure your comments are noted and shared with the appropriate team so we can continue improving our service and order fulfillment process. We also understand that you are currently waiting for your refund. We appreciate your patience while the return is being processed. We apologize again for the inconvenience and appreciate your understanding. If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have. Sincerely, Arvie WalkingCo Customer Experience Team visit WalkingCo Help Center https://help.walkingco.com/en-US
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Angela T.
Oct 6, 2026
this company is no longer legit
this company is no longer legit, bought a pair of size 6 shoes when I received them they were more like a size 8 maybe 9. 2 customer service people told me I should have looked at the details of the shoes, in there is says "runs big" so there is nothing they could do. What a scam and a terrible way to run a business, I will be letting everyone I know how horrible try to scam you out of money!!!!!
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JLS
Oct 5, 2026
Avoid Walking Co!
They advertised expensive ladies dress shoes as super comfortable. I wore than once and had blisters and sore feet. They would not return them. Stay away!
Response from The Walking CompanyOct 6, 2026
Hello There, Thank you for taking the time to share your feedback with us. We truly appreciate you bringing this to our attention. We’ll make sure to forward your feedback to the appropriate team for review and consideration. Your comments are valuable to us and will help our team identify areas where we can improve our products and customer experience. Thank you again for sharing your thoughts with us. If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at 1-855-665-7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit our WalkingCo Help Center (which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have. Sincerely, Derek Walkingco https://help.walkingco.com/en-US
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Ann A.
Oct 5, 2026
THIS SHOE DOES NOT MATCH THE SIZE…
THIS SHOE DOES NOT MATCH THE SIZE ORDERED. WAY TOO SMALL AND LEATHER IS STIFF AND JUST NOT THE WAULITY IS WAS EXPECTING.
Response from The Walking CompanyOct 6, 2026
Hi Ann, Thank you for reaching out to the Walking Company Customer Experience Team. I will be assisting you today. We sincerely apologize that the shoes did not meet your expectations. We understand your frustration, especially since the size does not appear to match what you ordered and the shoes feel much smaller than expected. We also appreciate your feedback regarding the stiffness of the leather and the overall quality of the shoes. We understand that comfort, proper sizing, and quality are important when purchasing footwear, and we’re sorry that this pair did not provide the experience you expected. We will document your feedback regarding the sizing, leather stiffness, and overall quality and share it with the appropriate team for review. We appreciate you taking the time to share your experience with us. Your feedback is valuable and helps us identify areas where we can improve our products and customer experience. If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have. Sincerely, Arvie WalkingCo Customer Experience Team visit WalkingCo Help Center https://help.walkingco.com/en-US
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Debbie N.
Sep 16, 2026
Will not be ordering from this company
I returned the shoes and wasn’t refunded bc of wear. The shoes were not comfortable enough for me to spend that much money! They also didn’t hold up(hence the wear and tear) I paid for the return in case they didn’t work and then had to pay again! To have the shoes returned since I didn’t get a refund. Sorry. Won’t be ordering again or giving any referrals. Very disappointed
Response from The Walking CompanySep 17, 2026
Hi Debbie, Thank you for reaching out to the Walking Company Customer Experience Team. I will be assisting you today. We sincerely apologize for the frustration and inconvenience this has caused you. We understand your disappointment, especially after having to pay for the return and then additional shipping costs to have the shoes sent back to you. Our warehouse confirmed that the shoes were shipped back to you on September 12. No worries, I have followed up with our team to request the tracking number so we can provide you with an update on the shipment. We’ll share the tracking information with you as soon as we receive it. If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have. Sincerely, Arvie WalkingCo Customer Experience Team visit WalkingCo Help Center https://help.walkingco.com/en-US
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Margaret H.
Sep 15, 2026
The Walking Company makes up lies to resolve issues
I ordered a pair of shoes and they were extremely uncomfortable. I returned the shoes expecting a full refund and they did not pass a random "inspection." I lodged a BBB complaint and the company lied on the review on how they resolved the issue.
Response from The Walking CompanySep 15, 2026
Hi Trustpilot, Thank you for reaching out to the Walking Company Customer Experience Team. I will be assisting you today. We sincerely apologize for the frustration and disappointment you experienced with your return and refund. We would like to review your order and the details of the previous resolution to better understand what happened. Could you please provide us with your order number so we can look into this for you? We appreciate your patience and the opportunity to review your concern. If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have. Sincerely, Arvie WalkingCo Customer Experience Team visit WalkingCo Help Center https://help.walkingco.com/en-US
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Elizabeth G.
Sep 15, 2026
Delivery...or...rather..NON delivery
11 days after I placed my order and I still have not received my shoes. Completely unacceptable.
Response from The Walking CompanySep 16, 2026
Hi Elizabeth, Thank you for reaching out to The Walking Company Customer Experience Team. I will be assisting you today. We sincerely apologize for the delay and understand your frustration about not receiving your shoes yet. Please note that orders may take 2–3 business days to be processed at our warehouse. Once the order has shipped, delivery generally takes an additional 5–7 business days. Based on our records, your order is still in transit. Since the shipment is still within the expected delivery timeframe, we kindly ask that we allow until Friday, which will be the 10th business day of the shipment, for the package to arrive. If the package has not been delivered by Friday, please contact us again so we can review the tracking information and determine the next steps. We sincerely apologize again for the inconvenience and appreciate your patience and understanding. If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have. Sincerely, Arvie WalkingCo Customer Experience Team visit WalkingCo Help Center https://help.walkingco.com/en-US
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