The Walking CompanyReviews of thewalkingcompany.com

Response from The Walking CompanySep 14, 2026

Hi Victoria, Thank you for reaching out to The Walking Company Customer Experience Team. I will be assisting you today. Thank you so much for taking the time to share your feedback! We’re very happy to hear that our Customer Service team was able to assist you with your sandal exchange and make the process helpful and easy for you. Your kind words mean a lot to our team. We always want our customers to feel supported and confident when they need assistance with an order or exchange. We truly appreciate your support and for choosing The Walking Company. Thank you again for your feedback, and we look forward to serving you again in the future! If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have. Sincerely, Arvie WalkingCo Customer Experience Team visit WalkingCo Help Center https://help.walkingco.com/en-US

Response from The Walking CompanySep 14, 2026

Hi Deberah, Thank you for reaching out to The Walking Company Customer Experience Team. I will be assisting you today. Thank you so much for your wonderful feedback and for being such a loyal Balboa customer! We’re thrilled to hear how much you love your Balboa sandals and that you enjoy the comfort, colors, and style. It means so much to us that you have recommended our company and sandals to your friends and family. Hearing that your friend was able to comfortably wear sandals between her toes after finding the Balboa style is especially wonderful. We also truly appreciate your suggestion about offering more color options. We will take this as valuable feedback and share it with the appropriate team for review. We’re sorry to hear that you miss having our stores nearby. We understand how convenient it was to visit a store, see the products in person, and receive assistance directly from our team. We sincerely appreciate your continued support despite the changes to our store locations. Thank you again for your kind words, recommendations, and loyalty. Customers like you mean a great deal to us, and we’re grateful to have you as part of The Walking Company family. If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have. Sincerely, Arvie WalkingCo Customer Experience Team visit WalkingCo Help Center https://help.walkingco.com/en-US

Response from The Walking CompanySep 14, 2026

Hi Arbella, Thank you for reaching out to The Walking Company Customer Experience Team. I will be assisting you today. Thank you so much for taking the time to share your experience with us! We’re very happy to hear that you were able to find shoes that work well for your very narrow feet and that you’re pleased with your purchases. We also appreciate you letting us know that the return process for the other sizes was easy and convenient. We understand how important it is to have different sizes and fit options available, especially when finding the right fit can be challenging. We’re glad our selection allowed you to try different options and find the shoes that work best for you. Your satisfaction means a lot to us, and we truly appreciate your support and feedback. Thank you again for choosing The Walking Company, and we look forward to helping you find the perfect fit in the future! If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have. Sincerely, Arvie WalkingCo Customer Experience Team visit WalkingCo Help Center https://help.walkingco.com/en-US

Response from The Walking CompanySep 14, 2026

Hi Anita, Thank you for reaching out to The Walking Company Customer Experience Team. I will be assisting you today. Thank you so much for taking the time to share your wonderful feedback! We’re thrilled to hear that you enjoyed our selection of comfortable and stylish sandals. We especially love hearing that you were able to wear them comfortably during your trip to Portugal, including on the steep streets and cobblestone areas. We’re also happy to hear that you appreciate the variety of styles we offer. We believe comfortable footwear can also be stylish and suitable for everyone, and your feedback means a lot to us. Thank you for trusting The Walking Company for your travels and for sharing your experience with us. We truly appreciate your support and hope our sandals continue to keep you comfortable on many more adventures! If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have. Sincerely, Arvie WalkingCo Customer Experience Team visit WalkingCo Help Center https://help.walkingco.com/en-US

Response from The Walking CompanySep 14, 2026

Hi Elizabeth, Thank you for reaching out to The Walking Company Customer Experience Team. I will be assisting you today. Thank you so much for sharing your wonderful feedback with us! We’re truly happy to hear that our shoes are comfortable enough for you to wear all day. Knowing that you’ve found a pair that provides the comfort and support you need means so much to us. We understand how important it is to have dependable, comfortable footwear, especially when you need to stay on your feet throughout the day. Your kind words are very encouraging to our team. Thank you again for choosing The Walking Company and for taking the time to share your experience. We truly appreciate your support and are grateful to have you as a customer. If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have. Sincerely, Arvie WalkingCo Customer Experience Team visit WalkingCo Help Center https://help.walkingco.com/en-US

Response from The Walking CompanySep 14, 2026

Hi Phyllis, Thank you for reaching out to The Walking Company Customer Experience Team. I will be assisting you today. We sincerely apologize for the inconvenience and frustration you experienced with your Kayla sandals and the return process. We’re sorry to hear that this pair is irritating your little toe, especially since you’ve previously purchased four pairs of Kayla sandals in the same size and had no issues with the fit. We also apologize that you were unable to complete the return online or reach a representative by phone. We understand how disappointing it is to be left with a pair of shoes you cannot comfortably wear. We’d be happy to look into this and see how we can assist you with the return. Could you please provide us with your order number so we can review the order details and check the available options? Once we have the order number, we’ll be happy to assist you further. Thank you for bringing this to our attention, and we apologize again for the inconvenience. If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have. Sincerely, Arvie WalkingCo Customer Experience Team visit WalkingCo Help Center https://help.walkingco.com/en-US

Response from The Walking CompanySep 14, 2026

Hi Kathleen, Thank you for reaching out to The Walking Company Customer Experience Team. I will be assisting you today. Thank you so much for sharing your wonderful and inspiring feedback with us! ❤️🙏🏼 We’re truly happy to hear that you love your insoles and shoes and that they have helped you get back to walking. Hearing that you were able to walk more than 700 miles in less than six months is amazing! We understand how important comfortable and supportive footwear can be, especially when foot discomfort makes it difficult to stay active. It means so much to us to know that our products have helped make walking more comfortable for you. We truly appreciate you taking the time to share your experience and your kind words about the metatarsal pad and arch support. We will also share your feedback with the appropriate team, as comments like yours are very meaningful and encouraging. Thank you again for your continued support and for choosing The Walking Company. We’re grateful to be part of your walking journey and wish you many more comfortable miles ahead! If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have. Sincerely, Arvie WalkingCo Customer Experience Team visit WalkingCo Help Center https://help.walkingco.com/en-US

Response from The Walking CompanySep 14, 2026

Hi Lu, Thank you for reaching out to The Walking Company Customer Experience Team. I will be assisting you today. Thank you so much for taking the time to share your feedback with us! We’re delighted to hear that you found our return process very easy and convenient. We truly appreciate your support and are grateful that you chose to shop with us. Your feedback means a lot to our team and motivates us to continue providing a smooth and hassle-free experience for our customers. Thank you again for your kind words, and we hope to assist you again in the future! If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have. Sincerely, Arvie WalkingCo Customer Experience Team visit WalkingCo Help Center https://help.walkingco.com/en-US