The Violet VixenReviews of thevioletvixen.com

Love that this company is providing masks to individuals that are not part of essential workers, even though people tried shaming them for not donating to essential, frontline workers. Where I live, masks are required to go to the store for essentials and I have 2 kids at home that are higher risk and I appreciate that I was able to get some for my family & at a great price, quick shipping and great customer service.

Awesome service fast delivery 📦

Terrible. I ordered a mask from them almost a month ago (April 3)as soon as they went in the shop. I waited two weeks and nothing. I emailed and messaged them, nothing. Finally I commented on their post and they immediately messaged me to tell me my order had been caught between regular and presage orders and they would send one out in a few days. Okay that’s understandable, technical glitches happen. 4 days later, on April 16th a shipping label was created. It’s been ten days and it still hasn’t shipped. I’m very disappointed in this company. I’ve been eyeing their products for a long time. This was my first and last order.

Ordered products at the beginning of the month, and three weeks later they still haven't shipped. Contacted customer service, and got an email saying they were shipping out that day or the next. Okay, great! Here we are almost another week later, and my tracking number still says the postal service is awaiting the package. Almost four weeks, and still hasn't shipped?! I am beyond disappointed with customer service, and overall service from this company. Sad because I always admired the coats they sell... but I won't drop $200+ on something that won't ship for months.

Absolutely the worst! I ordered two expensive clothing items and one was sent in the wrong size and as big as a bed sheet, the other after months of waiting NEVER arrived! At the moment they are not evening responding to my emails for a refund. This company is a scam at best! Never order from here, I am out over $100 and now I have to figure out how to get my money back!

I love it. Very easy to use.

If it were possible to leave less than one I would. I ordered two and N95 masks. I’m seeing reviews where people that did a preorder have received theirs when my order was before the preorder. This was my first order with them and I will never be shopping with them again not to mention I will tell everybody about this experience. Their customer service is complete garbage. I was promised that my order would be shipped a week ago by their customer service.

Communication from customer service was really, really bad. The site indicated that there would be approximately 12 days before my order was even acknowledged, which I understood. I placed the order on February 20th and when I did not receive any acknowledgment or see any status change on their website as of March 20th I reached out to customer service via email twice. I received no reply, and and also via messenger. All went ignored until approximately March 28th. Apologies were profuse, and the customer service representative was very kind and polite and informed me that messenger was only used primarily for contests. I pointed out to her that I did try to reach them via email twice to no avail. She explained the issue, that their shipment was coming from Poland and that it was held up due to COVID-19. I told her I completely understood that, however, when your website specifically states a time frame, it's appropriate to update that to let your customers know. It is also appropriate to reply to customer inquiries and let them know. She gave me and approximate shipping time, told me that I would receive $20 credit on my account, and a free gift. Today is April 14th, nearly 2 months since I placed my order. I received it today. I would firstly like to say that the items are purchased are beautiful, excellent quality, just as I expect from them. However, I did not receive the free gift that was promised to me, and it did take nearly 2 months to receive my items. I have not yet checked my account to see if I have the $20 in credit. Overall, I am happy with the items I received, but the customer service was sorely lacking, and for that reason, I am not entirely certain I will use them again. This really makes me sad because I love their clothing and their jewelry, but even in times like these, customer service is a priority. To whomever it was who actually helped me, thank you very much. Your kindness and honesty was very much appreciated.