UzzleReviews of theuzzle.com

I had an issue with my order, which involved a subscription to further games. I received a prompt, courteous reply which was resolved to my satisfaction. I have a very positive regard for this company!

I, like others felt I was scammed by ordering a puzzle that included a “gift” which was actually a subscription and. there is nowhere on their site to cancel the subscription or even return the games because I was so upset due to no response to several attempts to contact them . Next step is a BB complaint!

Our friends had great fun playing Uzzle! I joined in to play and was unable to complete my puzzle. The 13 year old in the group noticed I didn’t have the full set of pieces! I contacted customer service to inquire about purchase of the missing pieces. I received a reply within minutes telling me I need not buy anything and a new game was on the way. A pleasant surprise and very appreciated. I look forward to receiving and playing again. Thank you to Bernadette and the Uzzle Team. I am delighted and give Five Stars

Games are fine, the Shady way they auto subscribe you to their 'Game Club' is garbage. The cancelation policy, once you find it, says you can cancel by 'Logging into your customer account and clicking Manage Subscription', but i have yet to find how to log in to my customer account. it also says you can cancel by 'Clicking the Cancel Subscription link in any subscription email', well i only have one email that would be considered a 'subscription email', and it doesn't have a cancel link on it that i can find. So i have sent an email to both help and support and hopefully they will actually cancel as i requested.

I did not realize I was signing up for a subscription. As soon as I did, I contacted company via email and received a prompt reply on a Sunday. My subscription was cancelled by Joan in a very timely fashion. I do think the subscription aspect should be more obvious when ordering the first time.

I purchased The Uzzle not realizing it was part of a subscription. The box I received included both The Uzzle and Blockwork. I foolishly though it was a bonus or addon to The Uzzle. Read the fine print - if there is any, I didn't see it. After numerous emails to the company they did issue a full refund.

My husband has a traumatic brain injury and was introduced to the Uzzle game at therapy. He really enjoyed it so we purchased one for home use. It is fun and a great mental workout for anyone!

Love the product for either partner or solo play! Great brain exercising. I had purchased more than 1 item but hadn’t opened the second one for over a year- discovered a defective block #4 (stickers only on 2 sides). When I notified customer service I received a response and a solution proposed in less than 24 hours. I anticipate receiving the replacement block without delay. Felt attended to, and solution without frustration. I’m a fan!