Dan S.
Messed up my order, and no help with it after
I spoke to them over the phone before placing the order. I needed notarized translation from English to Romanian, of my drivers license. Asked specifically if i will be able to apostille the translation in Denver, CO, since i needed it abroad. They said yes. I was told it will take 2-3 days for the translation. I paid for their services and placed the order on April 15, and they sent the email to me on April 24, which is 9 days instead of the promised 2-3. But, this is not even the biggest issue. I went to the department of state in Denver, wasted half of my day, took day off from work, just for them to tell me that the translation can not be apostilled since they translated and notarized it in California, so the apostille can be made only in California. I have contacted their customer service, and was told they would charge me the full price for apostille if i want it done in California, would not refund the original order price i paid, and max they can do is a discount on my future order with them. Why would i order again with you, if you screwed up, wasted my time and money and were not helpful at all even if it was your mistake?




