Graham C.
Not happy with 3/5 products ordered
Not happy with 3/5 products ordered, plastic zips break too easily. No product has fit my sofa

The Sofa Cover House makes it easy to give a sofa, armchair, chair or sofa bed a new look without replacing it. We sell stretch sofa covers, EasyCover sofa covers with a non-slip underside, water-repellent jacquard covers, sofa cushion covers, sofa throws and chair covers, in a wide range of colours and fabrics, from plain greys and neutrals to velvet, chenille, fleece, faux fur and faux leather.Finding the right size matters more than anything, so our website explains how to measure your sofa, arms included, and a short three-question guide recommends the right cover. You can also email us a photo of your sofa and its measurements before you order: we will tell you which model and size to choose. Our stretch sofa covers come with foam tuck-in sticks, and fitting takes about 2 minutes, without tools.Orders are dispatched within 24 working hours and delivered by tracked delivery in 3 to 8 working days to the United Kingdom, Ireland, Jersey, Guernsey and the Isle of Man. Delivery is free on orders of £49 or more, and orders of £85 or more include 2 free cushion covers. Every order is covered by our 30-day money-back guarantee.Our customer service team replies 7 days a week, within one working day, at [email protected]. We read every review on this page and reply to them: your feedback helps us improve our covers, our advice and our service.
The Sofa Cover House (thesofacoverhouse.com) has 364 customer reviews on Five Star Index, with an average rating of 2.8 out of 5.
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Graham C.
Not happy with 3/5 products ordered, plastic zips break too easily. No product has fit my sofa
Angela P.
Great price and quality Only down side is order the bigger size than you need!
Mark B.
Product arrived on schedule and good quality and fitting was easy and looks great
Jo W.
Terrible, still Trying to return items.
Yuri S.
Customer service was really great! I got reply in 1 day and the cover have been exchanged very fast.
Debbie
Really really dissapointed with this company i explained i was away when sofa cover arrived so only had the chance to try the cover just outside of the 14 day's it did not fit despite me ordering to their measurements so i asked if could have and exchange for the larger size and pay the difference and they refused and were very unhelpful!! Never again would i order from this company.
Louisa G.
Terrible company! Ordered from .uk website but you have to return any products that don’t fit to China using a £25 tracked service so absolutely no point returning it. They have ignored all my emails since the initial one requesting to return. Product doesn’t fit despite ordering to their measurements. Should not be allowed to trade. Do not order from them!!!
Graham
AVOID, SCAMMER COMPANY. TrustPilot doesn't allow zero stars. Covers don't fit, despite ordering the correct sizes, stupid foam packers keep popping out and I hurt my back turning a 3 seater sofa upside down to tie the stupid cords underneath. Looks ugly, creases and loose fabric everywhere. Awful customer service, offered a 35% refund which I refused as I'm entitled to a full refund. Am currently sending my 6th email requesting refund. No return address, I guess they're based in China, where people don't have any rights.
Response from The Sofa Cover HouseOct 21, 2026
Hi Graham, we're sorry the covers didn't fit and that getting your refund was so difficult. That isn't how we want to treat anyone. Our refund policy is now published on our website: you can return an item within 30 days of delivery, we email you the return address, and we refund you within 24 hours of receiving your return. If this is still unresolved, please email [email protected] and we'll look at it personally. The Sofa Cover House team