The Sofa Cover HouseReviews of thesofacoverhouse.com

Excellent service easy website item well packaged

The quality of my covers was not as I expected and because of a ban on posting packages to anywhere outside of the UK I can’t return them for a refund. It would be better if the company had an agency in the UK to deal with any problems.

The product was poor quality with stitching incomplete. Attempting to get a refund and returning the item was painful, I had fortunately paid via paypal and after several emails from the Sofa Cover House offering me a 35% refund, then 50% refund I went through paypal and after further bartering managed to get a full refund and I returned the product to FRANCE. This is not a UK based company so please be aware. They have a very professional website which draws you in, check out TrustPilot for real reviews as I doubt very much this review will make it to their website.

The covers do not fit my couch. I have emailed the company asking about the return and refund process and a Kimberly just keeps replying to my emails with a semi automated reply telling me to watch the video and offering a refund which started at 25%, I said not I would like to return to which I received another email offering 50%. Again I said no and they have offered 75%, emails take 24 hours to respond too. Absolute joke. Now they are asking if I would like different covers. Frustrating and horrendous customer service!

Prompt and immediate attention

Great communication with company, over delivery of sofa covers. You can easily track what stage your sofa covers are at. Some explanation enclosed with covers of how to put them on would have been useful, but plenty of videos out there.

Quick delivery. Sofa cover was slightly too big but the quality and colour was great. Would have liked to have separate seat covers also.

Ordered the correct size. Received the wrong size. Asked for money back. No chance, only got 35% refund on a £64 order. Will definitely not be doing business with this company again.