The SillReviews of thesill.com

I wish I had looked at these reviews before I purchased. The first red flag is they don't have Google reviews, or any reviews on their website, or the ability to leave them on their Facebook page active. When a company hides all their reviews, it's a surefire sign they're hiding bad business practices. I ordered 6 plants. The first 4 arrived ok. They looked nice when I took them out of their boxes (which are HUGE and completely unnecessary and wasteful. Each plant came in a box that was 4 feet tall and 2 feet wide). One of them showed signs of damage and withering but it bounced back after I gave it TLC for a week. The second order is where things went completely sideways. I purchased a Ruby Red Ficus and a White Wizard Philodendron. I got a shipping notification on a Sunday. By the following Weds the carrier still hasn't received the package. Knowing their were live plants in the boxes waiting to be handed off, I contacted the company to ask what the delay was. They replied with a chatgpt written email the same day saying there was a "glitch with the tracking update" and the items would be arriving the next two following days seperately. The next day I receive the white wizard. Dead in the box. The day after I receive not a ruby red, but a plain green ficus. Turns out the ruby red was sold out. So instead of just refunding me... They held onto my order for three days scrambling around trying to figure out how to cover up their mistake. Their idea of resolution was to try and do a bait and switch, giving me a plant that I can purchase for $7 from any grocery store instead of the $80 plant I paid for, thinking I would be too stupid to notice. When I called them out on it, I got another chat gpt email admonishing me for not understanding that "people make mistakes". This wasn't a mistake. It was intentional and with that intention, I turned around and used the rest of my plant budget and budget buying 8 more from their biggest competitor. All those plants arrived in simple/smart packaging, were less expensive even though they were rarer breeds, and arrived in beautiful healthy condition. The competitors name starts with "Peace". Order from them instead.

Plant arrived dead. They were out of stock so they sent an alternate replacement that arrived dead and infested with mealybugs. We should have been paid for having to deal with them.

I ended up ordering 4 plants. They all ended up dying. They gave me a store credit for 10% over the price. I had to use it within 5 days. I had no idea. Do not buy from them. It’s so expensive. FedEx ships them and all the soil pours out when you get it. Not worth the money or the aggravation.

Topiary arrived timely but did not live up to expectations and both trees are comically small and poorly. One was leaning & both immediately dropped leaves and are struggling to make it. At the price point, I would expect a healthy, more mature and pruned tree. I requested a return/refund, but The Sill will not accept a return or provide any type of refund. I wrote an honest review of the product and provided a photo, but they have not posted it, so it appears they are only posting favorable reviews. BUYER BEWARE.

I am understanding of the less than ideal nature of shipping living things. However, I have gotten plants off Amazon that arrived in better shape. My tiny dancer had mealy bugs and my string of frogs’ soil was bone dry. The frogs didn’t look so healthy either. I repotted both plants and saw that my frogs were totally root bound and had that fabric material that ends up suffocating the roots. I tried to save them, but my frogs sadly died. I ultimately had to dispose of the tiny dancer. I was devastated, but the mealy bugs were beyond control and could’ve spread to my 40+ other plants. Very poor quality control. Mealy bugs happen, but my tiny dancer had evidence of having had mealies before getting to me (webbing and wrinkly leaves). Also, I ordered a moisture meter that never arrived. I am giving two stars instead of one because I did get a response about that when I reached out and they sent one to me, albeit late. I just know personally that I will not be ordering from The Sill again.

I wish I could post a pic to show how gorgeous the large double orchid I ordered is. Absolutely exceeded expectations and was $150 less than a local florist. It arrived ahead of schedule on a Sunday. I was very concerned I made a mistake ordering from The Sill when upon my order confirmation I saw the processing time — I didn’t see how my order (a birthday gift) would make it to the recipient in time. When I tried to contact The Sill to first adjust for expedited delivery, their chat line was unmanned and the bot not helpful. They didn’t respond to my emails in a timely manner either so I tried to cancel the order entirely. When I did hear from them, they told me the plant was prepared for shipping. By this point I had read all the dreadful reviews here and was expecting the worst. But the plant arrived EARLY and is GORGEOUS — picture perfect. My friend is thrilled. Despite their slick branding, I believe The Sill is a small operation where the staff wears all the hats. I’m writing this review so you don’t get worried like I did because they’re very busy and not on their emails as fast as we would like. I was definitely annoyed when I did hear from them but DJ and her team were very professional with me and completely delivered. The plant is one of the most gorgeous orchids I’ve ever seen, no exaggeration. I will absolutely order from them again!

Do not buy anything from this place. They never respond to emails or calls. You can’t return anything. The plants are horrible condition when you get it. Its advertising is misleading with 30 days guarantee! It’s not true!

I have been trying to get in touch with someone from The Sill for over two weeks. I ordered a plant for a friend who had a death in the family and all that showed up was a pot. Not plant and I spent almost 100 dollars. I have left multiple voicemails and emails and nobody from the company returns my calls. Don’t use them!