The Shade StoreReviews of theshadestore.com

Don’t know about the stores, but a driver with The Shade Store printed on the van was super rude to me on one of the Nashville highways today. Not courteous allowing me to merge (open lane next to him or her…and heavy handed on the horn. Seems aligned with the store reviews on here.

Stay away from this business. I have had terrible experience. The quality of the shades drapes are not good. I had shades that started to rip off in less than a month from sides, drapes that started ripping off after 1 and half years of using. The shades were easily replaced but for drapes I went through so much of pain and disrespect of Berkeley location consultants Angie and Angela. Mean disrespectful with attitude that poor quality of material is my fault and I was treated like I am beggar and asking them for free stuff " I am a doctor" Anyway after months of pain and disrespect I got approved for partial refund on drapes to order new set but the consultant "Amy" didn't tell me that type of drapes I selected need longer rods to be able to pull drapes back for full view of windows and the length of drapes that I wanted to be one inch from floor it came touching floor because of rods distance of one inch from ceiling. Amy didn't inform me about all. It ended up I went with lower price rods and longer rods to fix the issue which took months to be approved. Three rods three drapes which took 45 minutes of installation which I charged for $660 for installation. I requested partial refund for installation and difference for rods since I ended up with cheaper rods to fix the issues. Matthew Robinson sent me this email " I've been informed that you are seeking a credit for the difference between the track you originally ordered and the track that you changed your order to. We do not reimburse this amount. A significant discount to reorder the track in the way you desired has already been offered. No further credits can be applied to this order." Worth mentioning that during process of refund for drapes that ripped off in less than two years he was the one communicating with me and after few emails and calls he blocked my number. The quality of products are very poor, for cheap rods that you can buy less than $100 they will charge you thousands of dollars. For installation that handyman can easily do in much lower price they will charge you $660 for 45 minutes work. The consultants are nice when you purchase and pay for something but when it comes for return or exchange of poor products you will see the real face and very mean attitude. The warranty yes exists but you have to go through so much spending time arguing pain disrespect until happens. Absolutely I don't recommend this business. Go somewhere else for better and reasonable products and more knowledgeable consultants.

Worst customer experience ever. Contacted them on October 24th to fix one of their products that I bought time ago and I'm still waiting. Three months and they don't have anyone to help me. HORRIBLE

Borderline Criminally Bad Service After their first failure in shipping my shades I shrugged. I learned about their second failure when their installers showed up and I had no shades. Following the third failed shipment of my shades they refused to refund and ignored my emails. Two weeks ago, following multiple phone calls I asked for and received an email confirming they would refund. Two weeks later- still no refund. Stay away from this place. There are plenty of places to buy mid level shades with installation service.

These shades are overpriced trash. The motorized shades eat lithium batteries and you can't open or close them any other way. A lithium ion battery usually lasts for years, but these things eat one every month with infrequent use. They don't even look that good after a couple months and you'll quickly grow to hate them. Save your money and go anywhere else.

The shades were aesthetically satisfactory.The product is frail. The follow up on repairs is terrible. They don't just send someone out. They wait until parts are delivered, and then they will make an appointment more than one month later to repair. That means if a motor dies (not infrequent, and your shade are at top, you have to sleep in a bright room for over a month. The bearucratic setup really isn't focused on solving your problem

wanted $700 dollars to measure my patio for drapes. I know it sounds unbelievable, yet it is true. here it is: Dear Dan, Thank you for your interest in our measurement services! We appreciate your request for an appointment with our professional team. Based on the location provided, you are outside of our standard coverage area. As a result, a measurement fee is required to move forward scheduling an appointment. Your Measurement Fee: 700

I scheduled a repair of a shade and told them about my bldg rules which included no workers after 4 pm. The first repair person arrived after 4 and was solo, even though it was marked as a 2 person job. I rescheduled. The second repair person arrived solo and could not do the job. I rescheduled. The third repair team once again arrived after the building stopped allowing workers. I now have a 4th repair team scheduled. I have lost countless hours of work waiting for people and being on hold to get repairs rescheduled. Whoever is on their repair and scheduling team needs to be fired Follow up: 2 installers finally arrived. They spent over 90 minutes before putting up a semi-working shade that they admit has internal problems with the mechanism and will not go up all the way. Now a 5th visit will have to follow. I can never get back the hours I spent waiting for repair people not to show up and being on hold waiting to schedule yet another visit