The Shade StoreReviews of theshadestore.com

I live in West Los Angeles, and I can't speak highly enough about Michelle who came out to give me a quote for my blinds. You won't regret meeting her. She was very helpful.

650$ for 3x1.5 window and came without a valance. Designer, Jennifer Amos says oh thats extra. Waited 6 weeks for an installation appt. Poor communication. They flat dont care about the quality of their product.

Got a defective solar shade for 2x the market price. Asked for a replacement got no response

Zero response to issues. Awful customer service. It’s been almost a year since we paid for product without installation. Unbelievable.

Extremely poor customer service. Took 3 months to get a broken shade picked up, fixed, and returned. Phone calls and emails not returned and when I finally did speak to someone they would give incorrect and conflicting information. Their lifetime warranty seems to be irrelevant if they can't even provide reasonable service to fix a problem.

It has been an ongoing terrible experience with getting shades and curtains for my brand new space. The product took five weeks to arrive. The installer botched the job, damaging my brand new walls by drilling unnecessary holes, smudging dirt on my new paint, leaving debris all over the floor, scratching the wall, and failing to remove unused materials. Additionally, none of the curtains worked as they should have, either from damaged/defective parts shipped or due to poor installation. Brandon, the project manager took a week to file "a report" and went completely silent. He provided no updates, no check-ins, and no follow-ups; he went completely silent after a site visit to confirm the damage/defective work despite saying he would be in touch. I had to chase him down. In fact, despite shelling out a lot of money for the curtains and treatments, there were no phone calls or emails updating me on the status of the damage from anyone; I had no idea if and when it would be corrected, or that the correction was even in the works. Since my designer recommended this place to me, she was vigilant about reporting this up the chain, but even that did nothing other than words of sympathy. No one reached out, no one called, no one responded to any specific issues, or provided any update on the status or timeline for the repair. If this was an online chop shop, I would say "you get what you pay for." But given how this store bills itself, how much they charge for the product, the treatment of their customers is absolutely abysmal. I envy those who had a good experience with Brandon or the Shade Store; I wish I could say the same. In addition to damaging my walls, the lack of communication, complete silence cost me thousands of dollars and countless hours of time chasing down anyone for an answer when the responsible thing would be to simply check in on your customer who was wronged and reassure them about the correction.

It was the worst experience ever. No support or care from the team

This is beyond unacceptable. We had a huge install at our property in Laguna beach. The shades started off great but one has failed. Trying to get in touch with the shade store to have someone come to fix it has been horrendous. We have called 5 times, sent 6 emails. Next step is actually going into the store. This has got to be the worst customer service I’ve experienced for a while. NOT DO USE THIS COMPANY.