The Shade StoreReviews of theshadestore.com

We wanted to have a better rolling shades than available in the internet, our window is larger than usual (106” wide ) and we wanted it to be motorized, thinking that the shade store is high end we ordered our bedroom shades from the shade store. Our shade arrived in the weekend, when opened the package we saw that the charger cable was frayed, it is a fire hazard . I called the customer service right away, sending the picture of the wire, he told me that the battery assembly replacement would arrive in 5 days. Then I got a message asking about the picture again on Monday, sent another one, then another request for another picture, sent again. Then silence! I called the customer service asking about the status of the replacement, he said that their QC department needs to approve it. 4 days passed since we reported the defec, there is no news yet, I have paid $2500 for it, roll is sitting on the floor in my bedroom, i will be using internet stores for other rooms UPDATE on my review We got the replacement battery pack 10 days after initial request, installed it and it works. I keep my review at 3 stars since the first package had frayed wires something that shows lack of quality control before shipment, I hope the shade will keep working

Have had electric shades in two other homes in the pas. So we know how this all works. The shades themselves and the installation, and the quality were very good. No complaints there. However, I made it very clearer at the beginning of the purchase process that I wanted this system to integrate with our Apple home kit. We have had Lutron lighting and Lutron shades before and it is seamless. If this is important to you, do not buy TheShadeStore shades. They constantly disconnect from the Apple HomeKit and at this point I do not even use that integration anymore. Sounds like a small issue as I can still use TheShadeStore app, but as I said, I made it very clear that I wanted this to work seamlessly. I was assured that it would. It does not. We have had multiple customer service calls to try to fix the issue, however, quite frankly, the techs really do not know much about this. At this point, it is what it is. But we will absolutely use Lutron again in the future. 

I received the wrong product and am waiting to see how they handle it. I was very clear about what I wanted a feel my sales person simply wasn’t listening. The error is egregious. Praying they make it right.