The Shade StoreReviews of theshadestore.com

We are just NOT able to get in-touch with the store. Last year, after a prolonged wait of 3+ months, the team at Share Store installed a motorized shade (powered by solar) on our high ceiling with the agreement that they will come by every year to recharge the motor. The motor is beeping and we believe it needs to be charged but we can't reach the install site because of high ceiling. We have been trying to get in touch over multiple emails and multiple phone calls and there is just no response or acknowledgement. If someone at Share Store is listening, all we ask is to ack and schedule time to service the motor before it completely stops working. The product is great but the service is pretty bad.

I recently had custom made curtains installed by The Shade Store. Unfortunately, the installation was incorrect, leaving gaps on the sides that let light pass through on the roller. The other curtain is falling on the side. Despite sending several emails to the company, they were not able to even establish a plan to fix the issue. I received automated responses saying that the representative was on vacation or attending a showroom. As a consumer who paid a premium price for this service, I expected a premium level of customer service. I believe that a company that charges premium prices should be able to provide prompt and effective support to their customers. Unfortunately, in this case, I was disappointed with the level of service I received.

I installed cellular shades in my entire house. It took nearly three months for the order to arrive and the first time it was incomplete. Shades are fine but some of the pull cords started fraying a few months after install. I called to alert the company and they reordered new ones. First they didn’t get here at all. Second time around, they were the wrong color. Third time, they were too long. All this after multiple technicians came to take measurements, time spent on the phone, emailing and waiting at home for technicians to show up. Now I have no idea where I stand because they stopped responding. Their after care service is horrendous. Easy to say you guarantee a product for life but then can’t stand by your promise. Now I am left with no recourse but the Better Business Bureau and the California District Attorney so they can start investigating the company.

I am frustrated with my experience of after care from The Shade Stores based in Los Gatos , Ca. And Tiburon, Ca. Since we moved into our new home in September of 2023 I have been trying to get a new motor for one of our motorized shades which fell down and broke . In the meantime the Tiburon Store has been out to fix a couple of other issues and to measure for a new shade. Each time I have asked about the replacement motor and still I have nothing. I have been in contact with my local store in Los Gatos and have sent numerous emails to 2 employees , sent pictures of the part that’s required and followed up with them. I get promised that they will look into it but still nothing . I would not recommend this store based on my experience. Find a store where they follow through and really care about your custom.

Set up a trade account and ordered curtains for our home. The curtains were 1" too long. I had made it clear from the beginning I didn't want them dragging on the floor. When I complained, I was asked to pay a $250 technician fee for them to come and access even though I'd sent pictures. The local salesperson intervened and the fee was waived. It took 5 months for the repair to be done. Multiple emails and excuses. The local office seems to have no say in what needs to be done. After replying to an email asking how my order went, I was thanked and told they would look into the multiple problems. I asked for an additional discount on a future order, and they have gone dark. Horrible customer service. Especially to a Trade Account.

Bad quality product, breaks all the time. Custome service is very slow.

I ordered the motorized solar shades. The shades are exactly what I needed and the process was without hassle. Erica at the Roslyn location was excellent! She knew the products and helped pick out the right fabric for my windows and decor. The measurement was done properly, the shades arrived quickly, and the installers were on time and professional. They removed their shoes to protect my floors, meticulously installed the blinds and set up the remote AND the ShadeStore App that enables control of shades with my phone. The shades look great and the motorized feature works perfectly. The timer function adjusts the shades throughout the day as NW windows get the afternoon sun. Great product & great service. Absolutely No complaints !

I actually didn’t want to give The Shade Store one star but zero star was not an option. Issue after issue after issue. Their product is cheap and over priced. The showroom looked great with all the samples but the product I received looks like a rag hanging off the patio door. One shade rolls to far up and tucks behind the roller. It took them 3X to try fix the issuse but as of today there has bee no resolution. They just keep offering to make it right. It has been 6 mos, from date of purchase, and Bianca LaRochell keeps offering to make it right but serious I am so tired of dealing with her and the company. Asked for a refund and they haven’t addressed that issue. I do not recommend The Shade Store. Their website says, “Satisfaction guaranteed or your money refunded”. Hmm, I don’t think so. All I got was poor customer service and a horrible product. Use your resources elsewhere.