The Shade StoreReviews of theshadestore.com

My Shade Store experience: After personally visiting the Shade Store, I made an appointment (two weeks out) for a late day visit and measurement. A few days later I also received an email from someone named Zach Gibbs, claiming to to be the owner, thanking me for the business and offering to reach out with any questions or concerns. Shortly before arrival time on the day of my appointment, I received a call from the Shade Store informing me that their technician was running late and requesting a reschedule between 4:30-7:30PM that same day. I agreed and my wife and I then arranged our schedules to accommodate their request. The revised and agreed-upon time came and went with no visit - and no call. About a week later, I received an automated email inviting me to reschedule the appointment "I had missed". Instead, I replied back to Page Morris, my salesperson to inquire and complain about what originally happened. In return, I received what seemed to be a sincere apology, an offer to return and offer to remediate, which I accepted and thanked Page. When another appointment still had not been scheduled after about another week, I followed back up again with Page re-requesting the appointment. No response. I did this two more times. An additional two more blow-offs. I then followed up on the email from Zach Gibbs, thanking him for his original email and explaining to him what happened, and also letting him know I'd be taking my business elsewhere at this point. No call, no follow-up email. Short story:if you want to waste your time, be made empty promises and be ignored - The Shade Store is your place!

I'm genuinely heartbroken by my experience with The Shade Store. I trusted them with something important to me and everything went wrong-from bad measurements, fabrics not matching to the wrong curtain hardware and endless delays. We are on year 2 of an unfinished project. What hurts the most is how ignored I felt when I ask for updates or progress on the project. I feel brushed off and overcharged. I expected care and professionalism and instead I was left stressed out, disappointed and out of money, I have already spent over 10 grand... I wouldn't wish this on anyone. Denise, Hailey and Rachel have dissatisfied me beyond words.The amount of time, money and stress this experience caused me was absolutely not worth it.

This is the worst single experience that I have ever had regarding something that I have purchased. The saga is a YEAR long… and not resolved yet. They are always very pleasant … sorry, we will take care of it. But I still have curtains that are just too short! I matter how many fixes they try, the answer is the same. An incorrect product. I WOULD NEVER RECOMMEND THIS COMPANY TO ANYONE. Their lack of attention to this problem makes me wonder if this t some sort of money laundering scheme. They have my money and keep sending new tracks (at $1,000 a pop) and installation guys, only to have the same result ~~~ incorrect drapes. And they are never particularly bothered that this is taking so long. Very strange behavior… at least to me, but now that I see other reviews, I see that I am certainly not alone. What gives? AVOID AT ALL COSTS

The Shade Store- Gilbert, AZ: This is by far the most negligent, criminal company I’ve ever purchased from. I’m too mortified to admit how much I spent with them and I can assure you, the quality of products and installation are absolutely not above what one would find at other companies or online options for far less. I placed my order and handed over a HUGE check, paid in full. There are no refunds as they claim all their window solutions are “custom”. I purchased for 10 windows. An insane amount of money……..for 10 windows. But they hold you hostage once they have your money because only then are you allowed to schedule install….the earliest most often being 2 months away. Note: the sales gal dangled a “I could probably get you in sooner if all your items arrive & you let me know!” Not true. Once my day of installation day finally arrives, the two installers let me know they’re missing all the ceiling brackets for 3 of my windows and 3 of the motorized shades were the wrong size. Reminder: I ONLY HAD TEN WINDOWS to tend to. And they messed up 6 of them. But accidents happen, so obviously they’ll overnight the parts and schedule an install immediately due to THEIR mistake, right?! Especially considering how much I’d spent? NO. It’s been over a week and they’ve only offered me a new January install date and haven’t even addressed the missing motorized shades. This is beyond poor customer service, this is fraud and the way they set it up, the customer has zero legs to stand on. I will be pursuing this to the highest authority until I get my money back.

Wish I had read reviews. Save your time and $, 6 months and they still don't have the project correct. Today they installed a top track on our 2nd store ceiling and they zip tied the whole thing together!! Zip tied it. No less than 8 zip ties. Roman shades don't work, they skip when raising them. Holes so big in blackout drapery stitching that light comes through. Damaged items installed. All after they repeatedly ordered the wrong drapes and products. The person that responds to these reviews is probably a bot, They havent responded to my emails to date. Corporate responsiveness is terrible and getting responses is challenging. They lead you to believe the product is custom amd quality but the quality is terrible.

Shade store sent us a defective shade in a set of four together - after wasting our time for months they couldn’t match the others then told us we would have to re order all 4 - eg pay twice for our original design in 4 years bc of their defective poor quality product.

I wish I had read the reviews before working with The Shade Store. Our experience has been one of the most frustrating and disappointing home improvement projects we’ve ever undertaken. After months of careful planning, showroom visits, and design consultations since July, we placed an order totaling over $9,000 for custom roller shades. The installation (October 2025) was a complete failure. Several shades were defective, broken, or measured incorrectly, and none fit properly in our windows. Here are just a few examples: The hallway roller shade arrived with a broken mechanism, installed crookedly, and now blocks access to our home’s alarm system. The window cannot even open or close. The kitchen valances were mis-measured and installed using incorrect brackets, leaving large gaps and exposed hardware that look cheap and unfinished. The office shades could not even be installed because they were the wrong size and would block the alarm sensors. The sliding door shade was made too narrow despite clear discussions and measurements, allowing significant light leakage. We immediately contacted The Shade Store — both the showroom and corporate offices — requesting a refund and removal. Despite multiple emails, phone calls, and in-person visits, no one has followed up or taken responsibility. Our messages to the designer, showroom manager, and even the SVP of the company have gone unanswered. We now have broken shades hanging crookedly, others lying on the floor, damaged walls, and no usable window coverings — after paying more than $9,000. The company has offered no solution other than to “remake” products that we were told by their own designer will not fit due to the window depth and alarm placement. This is not an isolated case. After researching further, I discovered many similar complaints from other customers online about The Shade Store’s poor quality control, lack of customer service, and refusal to issue refunds. I am now filing a formal dispute with my credit card company to recover the funds. The Shade Store’s handling of this situation has been irresponsible, unprofessional, and deeply disappointing. If you are considering this company, please read the reviews carefully and proceed with caution. Once they have your payment, communication and accountability disappear.

Our experience with The Shade Store was very disappointing. While the sales process started well, the installation and post-sale service was horrible. We spent approximately $72,000 on 33 motorized shades, 2 draperies, and 3 blinds; installation was rushed and incomplete. Most shades required adjustment or replacement due to various issues: misalignment, noise, loose cables, and missing hubs. Resolving problems was slow and required us to document each issue, with wait times of up to 8 weeks for service. Draperies were uneven and needed additional visits. Now 7 months after purchase (from February to September 2025), our last repair/adjustment was done. We still have some minor issues but are settling with current sub-optimal result since we have used countless hours already and don’t want to waste more time. Other problems included noisy motors, storage requirements, misaligned seams, automation misses and low production quality. Based on this, I cannot recommend The Shade Store and wish we had chosen our previous house shades from Hunter Douglas.