therugdecor.comReviews of therugdecor.com

The rug is as beautiful as pictured. The pattern & colors are soft and there is a stripe running through that I wasn't expecting, but it shows that the rug is definitely hand made. Would recommend.

I have not received my rug

I LOVE my rug!!! Even more beautiful in person. Plush, well made, gorgeous colors. Quick shipping. Very, very happy!!!!

Final update! New rug arrived! It’s just as I hoped. See below for my journey with The Rug Decor. The big take away is yes, they make very nice rugs and will send them to you, but the commutation along the way really leaves something to be desired. Multiple times they gave timelines they did not meet and failed to keep me updated to changes in those timelines. It was also very difficult to get in contact with them and really made me feel doubtful of their business. Update - Yesterday I posted this: I'm having the same issue as other recent customers. I was excited to find a source for an unusually sized rug and willing to wait for a custom product. I Ordered my rug on Oct. 25, 2024 with a date range of delivery within 20-50 days. Received an email saying it would be made in 35 day and to reply to that email if I had any questions. I have now reached out by email 3 time with no responses. I've tried calling and gotten the generic Verizon "Your call can not be completed as dialed" answered. While I understand that these things take time I would really appreciate communication around the process and changes in timeline. Feeling quite disappointed.... I hope it can be resolved soon. Update: After receiving the response here I reached out to customer service and received a prompt reply and update regarding my order. While I’m still disappointed with the lack of communication, hope is restored. I’ll update again once I’ve gotten shipping information and once I’ve received the product.

loved it! Would order again!

Great quality, beautiful rug that arrived much sooner than expected.

Help!!!! I have been desperately searching for a rug and found one at The Rug Decor and it’s in stock! Yay! I have a couple questions regarding the order and the phone number at the bottom of their page does not go through (message from Verizon). No response to emails I sent and chat is also unavailable. This scares me to place an order. Has anyone from this site? Is it reputable? I am have Christmas at my house and need the rugs asap!

Horrible experience! I ordered my rug on Oct. 10, 2024 with a date range of delivery within 20-50 days. They charged my credit card on Oct. 11, 2024. After 60 days and no email or rug, I emailed them but received no response. I patiently waited another 10 days and emailed again but received no response. I have also called the phone number at the bottom, or footer, of their website. A generic Verizon "Your call can not be completed as dialed" answered. I would NOT recommend purchasing anything from therugdecor.com website or company.