The RTA StoreReviews of thertastore.com

I ordered a cabinet - needed to change the order - left 5 voicemails, 4 e-mails and spoke to a the order department, and they are still sending me the wrong size cabinet. They may have good quality cabinets that are made in China - but they are terrible with correspondence and when you correct the order - they dishonestly expedite the order.

They say that they offer free shipping on orders over $2,500. Our order was well over $9,000 and we are not getting free shipping we find out after our order has made it part way to our city. They claim that they can only get it to us via 18 wheeler. Well, they had asked and we were very clear during the time of purchase that an 18 wheeler will not be able to get into our neighborhood. There is a place in the "notes" at the bottom of the purchase process that specifically asks you to warn them if there are any significant differences in your delivery location that the driver should know. THEY FAIL TO MENTION THAT THEY ARE GOING TO CHARGE YOU A SIGNIFICANT AMOUNT OF EXTRA MONEY TO DELIVER PRODUCT YOU HAVE ALREADY PAID THE AGREED UPON PRICE. then they claim they asked you if you still need special arrangements. AS IF MY STREETS HAVE SUDDENLY BEEN WIDENED? of course the situation is the same. No new addresses in the middle of construction!! they shoot you a email long after your order that says you have to go get the order yourself! Me? A housewife with a toddler rent a box truck with a lift gate and load three palates? RIGHT. the order is already several weeks late with no explanation. A PHONE CALL IS WARRENTED IF YOU PLAN TO ASK SOMEONE FOR MORE MONEY but the don't have the guts to say sorry, there is no such thing as free shipping with our company because we refuse to do the right thing and ship freight in a truck that can actually make it to your address. Hey folks, we do not live on a dirt road or in a swamp. Even a box truck could get to those. The shipping people have access to google maps same as me. They can see the place from aerial photos like everyone else in the world and THEY HAVE THE ABILITY TO ARRANGE APPROPRIATE SHIPPING VEHICLE BUT THEY DO NOT BOTHER.

Totally disgusted with this company. spent close to 10,000 and one of my cabinet doors started to peel. I took a picture of it and they said it was due to water damage. NOT TRUE! Boxes came and were installed in a new construction home. They looked fine and a month later the peeling started on ONLY 1 door. Clearly if the cabinet had gotten wet then more than one would have had water damage and NOT just on the door. Looks more like a manufacturing curing defect. They refused to replace the door. Can't believe they would do this to a customer for just 1 of the doors. They ware wanting me to purchase a whole new cabinet for another 300.00. I will never, NEVER recommend these people again!

Bought 5,000.00 worth of pre-assembled cabinets, The assembly was the problem, 7 cabinets were unusable due to flawed assembly. rta refused to do anything about the flaws, would not replace or refund for the 7. was able to sell the good cabinets but not the damaged ones. I'm out 3300.00 and had to have cabinets built locally. My position is if you buy from this co. you're stuck with whatever they send you so buyer beware.

They have a horrible return policy. Make sure if you buy anything you plan on keeping it. I bought some cabinets to redo my kitchen and once the kitchen was finished tried to return the items I did not use that were still new in the box and they rejected the return. I had another items that got damaged in shipping and luckily I met all the criteria to get that replaced But with so much criteria to meet it seemed as if they did not want to do that as well. I really felt like through each separate interaction with them that they were just trying to find reasons not to make it right. I would say buyer beware. The other cabinets stores online have much better customer service and I understands what it means to treat your customers right

The staff was very helpful with my issues and the cabinets are nice and real wood. My issue was their policies and how many times it took them to get my order correct. Over half of my cabinets had issues on the first shipment. The first replacement shipment had a few issues. Then it took them 2 more times to finally get my order right. I was ready to return them right off the bat with all the issues from the beginning, but their policy was to open all the boxes and see if there are any issues. The problem with that is once the boxes are open the warehouse won't take them back and if you want to return them there's a large restocking fee and you have to pay for the shipping back, even though the order had issues. Next time I'll spend the extra money and go with a local store for my cabinets. By ordering from The RTA Store it put me over 2 months behind on getting this kitchen done. Also, they have testimonials on their site, but I have no place to leave mine... Very poor policies on their part. I also was supposed to get a phone call from the shipper before they delivered and each time no call, they just arrived...

I ordered my cabinets on 4-20-18. They shipped them via freight. The freight company was to contact me for delivery. The cabinets arrived on May 1st unannounced. No one was home to accept the shipment except our baby sitter who had no idea of anything. The cabinets were damaged, one cabinet was the wrong item and none of the shipping protocol had been followed. I called the company on May 2nd complaining of these issues. I was 1200 miles away on vacation!. I had left info with my foreman about accepting the shipment and taking care of issues but with no call from the shipping company he had no idea that the cabinets had been received. The office staff was a bit helpful and told me that they would extend the period I had to review the shipment. I had to leave the first vacation that I had experienced in 4 years, three days early to deal with this issue that was fast turning into a HUGE MESS! I was told that the replacement items would be reordered immediately and shipped out. One very small piece came but there was no replacement cabinet. All this time the deadline for my contract was looming ever closer and penalties were going to have to be paid plus I needed time to template and order the counter top after installation. On May 13th I called the company again to see where my replacement cabinet was. I found out at that point that the cabinet HAD'NT EVEN SHIPPED YET!!!! I was very upset as were my clients. It took this company an additional 3 days to get my cabinet shipped. It will not arrive until 4 days before my deadline!!! Over a FULL MONTH after I ordered them! So here I am with 3 days left to install the cabinets, get a template made and have a granite counter top installed. The counter top company has a minimum 10 day lead time. So what happens to me , the CUSTOMER OF THE RTA STORE BECAUSE THEY SENT ME THE WRONG CABINET AND TOOK OVER TWO WEEKS TO CORRECT THEIR ERROR? I pay a total of $634.00 in penalties, i pay $485.00 for a temporary formica counter top because the clients have this oceanside cottage rented out already for that week. Then I pay to remove the Formica counter top, buy a new $478.00 sink and get the granite counter top installed with a new under mount sink. So doing business with THE RTA STORE will cost me $1600.00 out of my pocket for their inability to fulfill their commitment. Emails were hard to get answers to as i got more frustrated , they became less responsive to the point of me having to call and attempt to speak to a manager! This company will turn a blind eye to the additional cost that I have incurred and will forget that their actions caused this unfortunate series of events. There has been no offer to help me with this mess. NONE!! They will hold themselves completely free of blame and I will pay! I am a small company and this hurts SEVERLY!! This all could have been avoided by a simple phone call from the shipping company or corrective action taken immediately by the company to correct THEIR MISTAKE!! I will never do business with this company again! It was the worst experience that I have ever had in my over 20 years in business and I have bought many many RTA cabinets online. DON'T BUY FROM THIS COMPANY!!!! They will leave you hanging, blame freight companies AND allow you to lose meager profit by not offering to help in any way! Duane Vigue Maine

Listen, I know you want to save money. We all do but you will regret buying from thertastore.com. First off, 90% of the reviews you see here are not real customers. They are hired people; hired to write reviews. So don't believe a word of it. Thertastore.com is simply a middleman between your wallet and Chinese manufacturers. I ordered $2000 worth of cabinets and these are the problems I had: The cabinets smell really bad - like formaldehyde. I was told by a chemist it is off-gassing from the chemicals they use in China. That's right, chemicals evaporating in my house. The other thing is, these cabinets are very poorly made. The door panels rattle around inside the door frames and the paint they use does not match or adhere properly. In addition, my pieces had a lot of scratches and blemishes. Do yourself a favor and read lots of reviews before purchasing ready-to-assemble cabinets (RTA).