Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations. We understand how frustrating shipping damage and the resulting delays can be, especially on a professional project.
Our team strives to resolve these situations as quickly as possible, and we regret that our policies and support did not provide the experience you were looking for. We appreciate you taking the time to share your feedback.
AH
Angela H.
Everything was absolutely wonderful…until
Everything was absolutely wonderful - great communication, helpful, etc etc until I took delivery. I have a major piece of damage and have had no response via multiple emails and a post to their claims portal that is supposed to have a 24 hr response time.
Response from The RTA StoreJun 15, 2026
Thank you for your feedback. We’re glad to hear the communication and support leading up to delivery met your expectations, but we’re very sorry to hear about the damaged item you received.
Our team is currently reviewing your claim and will be following up directly. We understand how important timely communication is when dealing with shipping damage and appreciate your patience as we work to resolve the issue.
TW
Tim W.
The RTA store is providing awful…
The RTA store is providing awful service. Please address my claim and do not close it. The shipping was not the issue. Address and reopen my claim and I can provide a better score
Response from The RTA StoreApr 20, 2026
We’re sorry to hear about your experience and appreciate you bringing this to our attention. We understand your concern regarding the claim and want to ensure it’s properly addressed.
Our team has reached out to follow up, and we’ll continue trying to connect so we can review and reopen your claim as needed. We’re committed to working toward a resolution and making sure your concerns are fully handled.
DK
Dillon K.
Subpar Cabinets
The quality of these cabinets is very subpar. yes, they are plywood boxes and solid wood faces as advertised but that's where the good seemed to stop. I regret choosing them for my kitchen and now I have basically guaranteed that I will need to redo it again the next few years. Multiple front faces were warped. cabinet sides were bubbled, luckily, I was able to rearrange my layout to hide them as I didn't have time to wait for a replacement. The paint has adhesion issues and peels off of the primer layer VERY easily. plywood and drawer pieces have green staining in them. I paid for a warranty, but when I emailed them about issues, I was offered a can of touch up spray paint even though i was told a professional would be sent to repair in the event of this happening. Glad I spent 100s of dollars for that...
I was also told that they could provide a paint code for use at any Sherwin Williams store to paint existing cabinetry to match in the house. the one they provided is so outdated the local store told me not to use it has it won't match with the new base paint mix. They were right.... In short, the buying process was great and helpful, but once the cabinets arrived, problems seemed to pop up left and right.
Response from The RTA StoreApr 20, 2026
Thank you for sharing your experience. We’re very sorry to hear about the quality concerns and the frustration this has caused, especially after a positive purchasing process.
Issues such as warping, finish problems, or material inconsistencies are not the standard we aim to deliver, and we regret that your cabinets did not meet expectations. We also understand your disappointment regarding the warranty experience and the resolution offered.
Your feedback is important and will be reviewed with our team, as it highlights areas where we need to improve both product consistency and post-delivery support. We appreciate you taking the time to share these details.
LV
Linda V.
It took 6 months to get then supar material
It took 6 months to get all the cabinets in. We ordered them around the end of August. We received the very last of the damaged and backordered cabinets Feb 4, almost 6 months from the date we ordered. After we ordered the cabinets, we saw they were not going to carry them anymore. When tried to order extra trim was going to charge us 600$ for 4 boards of 4in x 8 ft for baseboards!! Said they were they were discontinued so they were charging a ridicules amount. After all the trouble I had with them then trying to charge me an absorbent amount for 4 trim boards
There were many damaged boxes. The quality of the wood did not stand up to transit and below what I expected for 25,000.00 dollars. The boards were splintered, scratched, broke in two, just overall supar material. I do not think these will last 5 years and I would NEVER use this company again. I purchased the extra warranty but this will not cover the 15,000 to install this house of cabinets with all the problems my GC had with this company.
Response from The RTA StoreFeb 24, 2026
Thank you for sharing your feedback. We sincerely regret the extended timeline, backorders, and damages you experienced. We understand how disruptive this must have been, especially during an active installation.
Shipping damage and discontinued inventory situations can be incredibly frustrating, and we’re sorry for the stress this caused. While we worked to replace damaged items and fulfill outstanding pieces as quickly as possible, we recognize that the overall experience did not meet your expectations.
Your comments regarding material condition, pricing concerns, and communication are taken seriously and will be reviewed internally. We appreciate you taking the time to share your experience.
BM
Brianna M.
The whole thing sucks
Sent wrong cabinet completely. Wrong color and everything. I paid extra for pre assembled cabinets and they are put together so haphazardly I would have done a better job myself. I ordered wood tone cabinets and the undertone of each cabinet is different and it’s very noticeable. Working with them now to see if they fix these issues.. but it’s delaying our kitchen renovation.
Response from The RTA StoreJan 30, 2026
Thank you for your feedback. We’re very sorry for the incorrect cabinets and color issues you received, as well as the concerns with the pre-assembled quality. We understand how frustrating this is, especially when it causes delays to your renovation.
Our team is currently working with you to review and resolve these issues, and we appreciate your patience as we do so. Feedback like this helps us improve both our quality control and customer experience.
AL
Anthony L.
⭐ 1 star
⭐ 1 star — Zero if that were an option.
This company is an absolute nightmare. If you’re considering ordering cabinets from The RTA Store, don’t. I genuinely feel sorry for anyone who buys an entire kitchen from them.
My laundry room is still unfinished due to a combination of damaged shipments, factory paint defects, and incorrectly spec’d hardware and pre-drilled holes. Issue after issue, order after order. Nothing shows up right the first time.
Customer service is polite but completely useless. They’ll take forever to respond and then give you the same canned excuse every time: overseas shipping delays, supply chain issues, blah blah blah. Returns and refunds? Not an option. Ever. Once they have your money, you’re stuck.
I wasn’t expecting luxury cabinets, but this level of incompetence is unacceptable. Low expectations were somehow still missed by a mile.
Do yourself a favor and never order from them—or any online cabinet company. Lowe’s, Home Depot, and Menards offer similar or better quality at multiple price points, and at least you can talk to a real human in person instead of sending emails into the void.
Also, don’t trust the Google rating. It’s painfully obvious how many reviews are bots or spam accounts. For every legitimate positive review, there are multiple customers dealing with serious problems that don’t magically resolve.
Maybe by summer I’ll finally have cabinets installed—but I’m not holding my breath.
Response from The RTA StoreJan 26, 2026
We’re genuinely sorry for the experience you’ve had. The repeated issues you described, damaged shipments, finish defects, and incorrect components are frustrating, and we understand why this has left your project unfinished and your patience worn thin.
While our team strives to be helpful and responsive, it’s clear we missed the mark in your case. That’s not the experience we want for any customer, and we regret the time and stress this has caused.
We do want the opportunity to review your situation more closely and work toward a reasonable resolution. If you’re open to it, please contact us directly and reference this review so we can escalate your case and see what we can do to improve the outcome.
Thank you for sharing your feedback.
RB
Rachel B.
Terrible customer service
Terrible customer service! The company changed my order without my knowledge or consent, called and apologized, but then insisted that I pay both return shipping and a restocking fee to send back the wrong items (I did NOT order) and refused to send me the item I ordered until I did so. I would NOT recommend!
Response from The RTA StoreOct 3, 2025
Hello!
I want to start by apologizing, as this is not the experience we strive to provide.
This is being looked into by our senior management team. But please know that we take this very seriously and we will work hard to provide the best possible solution.
