The Recovery VillageReviews of therecoveryvillage.com

In March 2023, my 20-year-old son sought treatment at Recovery Village. This facility promised to address both mamajuana misuse and mental health issues. However, upon arrival, RV attempted to medicate him without conducting a proper assessment. They even sold him cigarettes, despite his age. Furthermore, my son was placed in a room with individuals who did not share his demographic or specific issues even though the recruiter insisted this would not happen. After two days, he left. RV also recruited my son with the understanding the charges would be around $900 per night, with insurance covering expenses after the deductible and co-insurance were met. However, my son received a bill for the two days totaling $6,764, which later mysteriously changed to $5,200 after my son requested an itemized bill. The billing department provided rude and unhelpful responses, and my son was told to take the matter up with the insurance company. It seems Recovery Village arbitrarily came up with a $2,600 per night charge, deducting the $600 paid by insurance, to conveniently end up with $2,000 per night ($4,000 total) due to apply to deductible and coinsurance! Since my son only stayed 2 nights, they over billed more than 200% to try to get the $4,000 in deductible and co-insurance that would have accrued over a months’ time. The insurance company confirmed that the provider had agreed to accept the contracted amount, but the facility dismissed these concerns and offered a 40% reduction if paid immediately. Additionally, my son is receiving separate bills for all medications he refused to take, requiring direct contact with the pharmacy. If my son had stayed the full month, it is likely he would have been overmedicated and left with unresolved issues, along with a potential bill of $78,000. RV’s deceptive practices not only harm their reputation but also erode trust in the integrity of all treatment centers. These erroneous charges, and deficiencies within recruitment, assessment, billing, and patient care practices are concerning. Treatment centers should uphold the highest standards of professionalism, ethics, and accountability to provide genuine help to those in need, Unfortunately, RV falls short of meeting these expectations. I strongly advise individuals to stay away from Recover Village.

Terrible therapy. Not 12 step base. Barely CBT. Not DBT. Trauma Therapist tells clinical director everything about patient's session then patient immediately discharged for bogus reasons. Like finical even though patient willing to be a self pay. Patients' rooms horrible. Hospital beds in each room and no televisions. Worst alcoholic and mental health treatment facility.

I m mickey I never once had one complaint not once .my therapist was supperb.shalom. nurses were on point. I really want to give a shout to Tina she was one of the upper shalont staff who was well u could fall in love with her .she cared and real care anyway godbless live mickey

Okay where do I start. Honestly I've only been to two treatment facilities recovery Village obviously one of them. I had quite a different experience at recovery Village than I had at my first. Now obviously rehabs not supposed to be a day at the park, it's supposed to be an experience that breaks you down and something that truly makes you look inside yourself. Well I got none of that from this experience here. Now if you're looking or a place to go and fu** at, a place where you can smoke cigarettes then this is the place for you. I'll tell you what there are individuals at this facility that actually care Denise being one of them she was a wonderful therapist and counselor but this place is a revolving door for people who really don't want help at least a vast majority and are just looking for somewhere that takes cheap insurance. Now what dictates the length of your stay is how much your insurance is going to pay not how sick you are or how bad your addiction is. I could sit here all day and tell you horror story after Horror Story. Every day was a new adventure not knowing what was going to go down that night. I was actually pretty anxiety-inducing one night we had a nurse just walk out well she was giving meds hysterically crying so none of us got medication until 2 in the morning. Nobody got hurt unless you made a huge deal and I'm not that type of guy I just wanted to make my stay a drama-free as possible but if you don't speak up closed mouths don't get fed. The nurses well none of them are on the same page what so ever. You have 50 patients all waiting in line for medication and if they can't find your medications well then you don't get that medication Point Blank. I was on 20 mg of Lexapro daily and instead of ordering 20 mg of Lexapro like you would think a normal nurse would do they were giving me two 10 mg tablets so when I departed from that place I had a supply of maybe three days, 6 tablets what's left me absolutely. Alicia who's in charge of setting up your appointments for when you leave so you're not trying to do a thousand things at once while trying to take care of your family and get back to work and worry about the appointment you have to set up for your medications that you need to keep a level head well she set up an appointment for me about a month and a half out so that left me absolutely screwed oh, none the less I had to take things into my own hands and MacGyver that and make that happen. In the meantime I needed to get my Lexapro I could not stray off that medication and I needed to get my mood stabilizer besides those two medications they left me with almost none of. They're supposed to give you a prescription that would last until the appointment they set for you so I called recovery Village and left message after message for Alicia, the medical director David Sloan, the nursing staff, and the medical staff. Finally on the third day I get a hold of Alicia who directs me to the medical staff's direct line and she said she would contact my provider. I then called my provider and asked if anybody had contacted them from recovery Village and they said no, I called later in the day and asked once again they said no nobody has called me so I gave them recovery Villages number and nobody answered then. I just gave up on your recovery Village completely and I was forced to go off with my medication for 4 days until my appointment. Yeah they really care about you over there let me tell you.. I paid just the same amount of money I said paid at the other treatment center. My advice is just do you research and get yourself better insurance before doing something like this. I do want to add that the text we're absolutely great! Wayne is the man and the nicest person I've met in my entire life. He will be invited to my wedding that's for damn sure. God bless everyone!

I was in recovery once this year at The Recovery Village in Columbus Ohio. It went ok I had a relapse so I returned. I thought it was a place that cared and was trying to help people. But found out they care for nothing but money. I was not even threw detox when they found out my insurance would not cover it they asked me to leave immediately. They gave me no after care plan. This stay was chaotic it was understaffed. Most of staff was friendly but did not have a clue what was going on. To find out all this place does is scam insurance. extremely dissatisfied patient.

I was treated for alcohol addiction at the Orlando facility and I owe my life to the staff there. If it was not for them, I would be dead right now. At times life is still tough but with my newfound sobriety, I can handle whatever is thrown at me. Thank you!

After learning more about the drug rehab industry over the past several years. I've learned that not all rehabs are created equal. There are many that are bending the rules but I'll learned that this company does everything they can to make sure that are never in the gray areas.

The Recovery Village is a great treatment facility for people struggling with substance abuse. The executive staff at the center are very knowledgeable, passionate and dedicated to helping others receive treatment and sustain recovery. If you are looking for treatment in Orlando, Florida this would be the place to go!