The Recovery VillageReviews of therecoveryvillage.com

I was a patient at Recovery Village in Indianapolis until July 20, 2024. Overall, my experience at this facility exceeded my expectations in many areas. The staff were generally attentive, the facilities were well-maintained, and the overall atmosphere was conducive to recovery. However, I encountered a significant issue that impacted my overall satisfaction. I sought help specifically for a chemical dependency problem and had no issues with other areas of my treatment. Despite my clear communication regarding my needs, the doctors and nurse practitioners decided to intervene in areas I had not requested assistance with. Particularly troubling was their decision to remove a medication that I had been taking for nearly 20 years as a PRN (as-needed) treatment for anxiety attacks. I made it clear that I did not want to change this aspect of my treatment, as it was not the reason for my visit. Despite this, they placed me back into a detox program for this medication, which I found unnecessary and counterproductive, especially since I was not using it when I arrived and explained that I would continue to use this medication when I left the facility if I needed it for anxiety. In the end, I chose to leave the program because my primary concern was not being addressed, and I felt that my input and history with my medication were not being respected. While Recovery Village has many strengths, I hope they can improve their approach to individualized care and respect patients' specific requests and histories in the future.

Advertises you can inquire about ur loved one w/immediate response - Nothing is further from the truth; voicemails never returned bcuz they don’t monitor messages, they refuse to answer a ringing phone. Administration says ‘they r not on site,’ lol, but they really are, it’s simply an excuse to get u off their back. They try to pacify moms w/a bunch of phone numbers that they themselves know do not get answered. I was so worried, I had complete ROI from my daughter, her nurse Jason spoke to me 1X in 6 days 😢. I guess the staff are just sick & tired of Addicts and can’t get jobs elsewhere, the pay must be minimum wage. Policy changed between the time I was told to send patients belongings to only pkgs from Retail stores are accepted. This place is a total cluster . Now I am told my daughter’s (patient) belongings that had arrived and never given to her will not be returned home, wow, wow, wow! This facility is as unstable as our addicted loved ones. My daughter went straight to ER after having to leave this facility.

Classes repeat themselves and I'm not sober. Did work .

There are far worse places to be, I will not say I regret going here. If you need to go to treatment for legal reasons this place is perfect. Their "therapists," are mostly students, and their mood greatly impacts how they interact with you. Some of the directors at this location are also pharm reps, and if the one of the directors is required to lead a group session, they will be sure to let you know how beneath them it is to do so, I believe one woman named Courtney mentioned this when she introduced herself before leading a group session. They will keep you as long as possible to try to get as much money from your insurance as possible. I do have to say that the staff that you interact with daily, they are called behavioral techs, are actually really helpful, and most of the techs are in recovery as well, of course with many years of clean time. Oh, and I'm pretty sure my credit card information was taken by one of the staff members while they had it locked away in their "safe." Definitely protect your personal information if you plan on seeking treatment here.

It was shady bait and switch marketing