TherasageReviews of therasage.com

Some of the red lights went out on the old pad and I was concerned that I wouldn’t be able to get exact pad because of the blue light ability they used to sell. I received amazing customer service from gentleman named Devin who was able to give me the exact pad as a replacement and explained the functioning of the product. Devin listened to my concerns, my health situation, and genuinely showed me he cared about the situation and he had pride in the company and products. He took his time, and also provided me with all my options and guided me to be able to go about it in the most cost effective way. Finally a company I can learn to trust! I just wish they wouldn’t use UPS because I don’t trust them. Other than that it was the ideal customer experience.

I refuse to do business with Therasage because of their awfull Customer Care. I don’t care about the excellent product nor the discount. 7/4 Ordered PEMF (red light mat) at discount and $40 delivery fee. I entered shipping as post office address because USPS does not deliver to my home on a private road. I will pick up item from post office. This has worked multiple times, including Amazon. Order form only showed: "shipping method large sized rate." Therasage did not state delivery service by a particular carrier. Therasage did not have my physical address because I checked billing address same as shipping. But UPS does not deliver to post office. 7/6 I emailed D of Therasage Customer Service to change from UPS to USPS. He changed it from UPS Ground to USPS Ground Advantage. These are not the same. USPS Ground Advantage is cheaper for the seller but could take 3 weeks longer to get to me. Item is shipped by boat across Pacific Ocean. 7/6 I emailed D of Customer Service to CANCEL ORDER. (I didn’t want to do business with them. Two mistakes and I don’t want more), 7/7 R from Thersage did not discontinue shipping charge as I had asked. R asked me if I would like to proceed with shipment. 7/7 I mailed “No”. No response from R. I thought order was canceled. 7/9 Forwarded above email to R, “No” (don’t proceed with shipment). Again, no response from R. I thought order was canceled. 7/10 A) Informed by USPS to pick up package. I thought this order was canceled, having emailed Therascape 3x earlier, B) Item picked up from post office 96750 at 10:02, I was planning to return package as “refused” later on, after I did my other business. C) Received email from R on 7/10 11:36. You order has been delivered. D) Dropped off refused, unopened Therascape box to post office 96740 at 2:05 pm. I felt trapped, as though I had to pay for something I said "no" to ordering 3x earlier by email. I tried product and liked it at a friend’s house but I am refusing this order because of Therasage’s poor customer service. I will get the item elsewhere. Poor customer service. Did they know customer not advised of shipping method (UPS)? Did they know UPS does not send items to post office? Did they know UPS Ground is different from USPS Ground (Advantage)? Did they know I declined shipment 3x but item was sent anyway? Thank you.

TheraPro™ PEMF, Infrared & Red Light Therapy Recovery Pad. I don't understand why an extra large pad doesn't have the infrared lights cover the whole pad. The red lights end after 2/3 of the pad length wise and they don't come out to the edges? I've seen no change in my psoriasis on my legs. I feel relaxed when I'm on the pad at times but I wonder if that's because heat is relaxing.

I bought the first TheraPro™ PEMF, Infrared & Red Light Therapy Recovery Pad – Regular for my husband’s work chair. He had it only a few days when one night I had extreme pain and anxiety. After crying for about 4 hours straight. My husband rolled his work chair with pad on it and plugged it in. And within 25 minutes I had stopped crying and about 30 mins later he switched it on the pain cycle 6 and I was able to fall asleep. I was able to crawl in bed and sleep. I got tired of taking my husband’s off his work chai I bought another one for me. I sleep on it every night. I wake without the stiffness and no pain! The best part is I take no meds. I’m super grateful for this device. And I highly recommend it.

Great healing and recovery products! Best infrared portable sauna with red lights I’ve ever used. It gets hot up to 170F, it feels amazing and it’s help me preform and recovery better in gym. My body feels lean and energized from the best sweat at home.

Great brand - been in business for decades! Therasage offers free practitioner coaching calls to answer any questions to assist in achieving your goals - product use -protocols on health challenges- very much interested in educating. Customer service is easily accessible and helpful.

I bought a Therasage red light pad back in March. It arrived quickly and in great packaging! I followed up with questions and they told my how i can use the pad portable with my own phone recharger battery. That's super cool. They also helped me with usage and even a free consultation with their practitioners.

Early in 2025 I experienced fairly significant dizziness. The 2nd time it occurred I went to my personal physician. Of course after a series of tests nothing was identified to cause the problem. My daughter gave me a TherAid Bio Energetic Bio Band Bracelet for my birthday. Amazing thing happened. No more dizziness. As I read about the benefits of the TherAid band, it resolves EMF sickness. EMF sickness is almost impossible to diagnose. We are surrounded by EMF in our homes and businesses. I sleep with my Apple Watch which is why my daughter gave me the TherAid band. Needless to say I love the band. A month ago, the band was breaking at the pin. I contacted Therasage and they sent me a replacement band, no charge. Unfortunately it was an updated band and wouldn't work on my band. Therasage sent me a new updated band at no charge. Who does this? A company that cares about their customers. Am I a fan? Absolutely! Would I recommend the TherAid band? Absolutely. What a great product and what a great company.